Network Support Engineer

Summit

13h•$53,500 - $68,500•Remote

About The Position

As a Network Support Engineer, you'll serve as a highly skilled technical resource within Summit's Technical Support organization. You'll resolve highly complex network-related issues, perform advanced technical analysis, execute approved changes and maintenance activities, and provide technical guidance across the support organization. This role represents a deeper technical specialization within Technical Support. Success comes from combining advanced troubleshooting expertise with sound judgment, operational ownership, and a commitment to delivering positive customer outcomes.

Requirements

Extensive experience supporting network infrastructure within managed services, hosting, cloud, or enterprise environments.
Advanced knowledge of routing, switching, firewalls, VPNs, DNS, load balancing, and networking technologies.
Ability to independently manage highly complex technical situations.
Ability to mentor others and share technical expertise.
Effective communication with both customers and technical teams.
Ownership of technical challenges and driving them through resolution.
Balance technical depth with customer-focused service delivery.

Nice To Haves

Enjoy solving difficult technical problems and identifying practical solutions.
Enjoy mentoring others and sharing technical expertise.

Responsibilities

Resolve highly complex network-related incidents and service requests.
Perform advanced diagnostics across routing, switching, firewalls, VPNs, DNS, load balancing, connectivity, and network performance.
Analyze recurring issues and contribute to root cause investigations.
Execute approved maintenance activities, operational changes, and recovery efforts.
Support customer migrations, infrastructure changes, and operational initiatives as assigned.
Partner with Engineering, Platform, NOC, and other technical teams on complex issues and customer-impacting events.
Serve as a technical resource for Technical Support Technicians and Network Support Specialists.
Review troubleshooting efforts and help improve issue quality, documentation, and technical consistency.
Create and maintain advanced technical documentation, runbooks, and knowledge resources.
Identify opportunities to improve operational efficiency, service reliability, and support effectiveness.
Contribute to incident response activities and post-incident reviews.