Network Support Engineer III

Conduent•Sandy, UT

About The Position

Network Support Engineer III Key Responsibilities: Provide advanced technical support for enterprise network infrastructure, including routers, switches, firewalls, SD-WAN, and load balancers, ensuring high availability and performance. Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills. Collaborate with engineering and operations teams to implement approved network changes, maintenance activities, and incident response plans. Maintain and update network documentation, including topology diagrams, configuration records, support procedures, and operational runbooks. Assist in testing, validation, and operational readiness activities for network upgrades, patches, and new deployments. Participate in daily operational reviews, support planning sessions, and work prioritization activities to ensure timely issue resolution. Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements, documentation enhancements, or automation opportunities. Support operational initiatives, maintenance activities, and project-based tasks as assigned. Participate in on-call support and after-hours maintenance activities as required. Required Qualifications: Bachelor’s degree in computer science, Information Technology, or related field, or equivalent hands-on experience. Minimum five years of experience supporting enterprise networks in a technical or operational role. Strong hands-on experience with enterprise routing, switching, firewall, and network troubleshooting in production environments. Strong hands-on experience with: Cisco routers and switches VMware SD-WAN Firewalls, including Cisco ASA, Palo Alto, and NSX Load balancers, including F5 and AVI CCNP certification preferred, or equivalent networking expertise. Strong written and verbal communication skills, with the ability to document issues, procedures, and support activities clearly. Preferred Qualifications: Palo Alto PCNSE certification F5 or related load balancing certifications Microsoft Azure certification Familiarity with ITIL, incident management, change management, or Agile-based operational practices Experience automating network support tasks using Python or other scripting tools Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $81,197- $105,450 Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf]. Complete the form and then email it as an attachment to [email protected] [[email protected]]. You may also click here to access Conduent's ADAAA Accommodation Policy [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

Requirements

Bachelor’s degree in computer science, Information Technology, or related field, or equivalent hands-on experience.
Minimum five years of experience supporting enterprise networks in a technical or operational role.
Strong hands-on experience with enterprise routing, switching, firewall, and network troubleshooting in production environments.
Strong hands-on experience with:
Cisco routers and switches
VMware SD-WAN
Firewalls, including Cisco ASA, Palo Alto, and NSX
Load balancers, including F5 and AVI
CCNP certification preferred, or equivalent networking expertise.
Strong written and verbal communication skills, with the ability to document issues, procedures, and support activities clearly.

Nice To Haves

Palo Alto PCNSE certification
F5 or related load balancing certifications
Microsoft Azure certification
Familiarity with ITIL, incident management, change management, or Agile-based operational practices
Experience automating network support tasks using Python or other scripting tools

Responsibilities

Provide advanced technical support for enterprise network infrastructure, including routers, switches, firewalls, SD-WAN, and load balancers, ensuring high availability and performance.
Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills.
Collaborate with engineering and operations teams to implement approved network changes, maintenance activities, and incident response plans.
Maintain and update network documentation, including topology diagrams, configuration records, support procedures, and operational runbooks.
Assist in testing, validation, and operational readiness activities for network upgrades, patches, and new deployments.
Participate in daily operational reviews, support planning sessions, and work prioritization activities to ensure timely issue resolution.
Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements, documentation enhancements, or automation opportunities.
Support operational initiatives, maintenance activities, and project-based tasks as assigned.
Participate in on-call support and after-hours maintenance activities as required.