Network Support Analyst

Crescent Capital Group•Los Angeles, CA

7d•Onsite

About The Position

The Network Support Analyst is responsible for maintaining data communications equipment, responding to desktop support inquiries from end-users, and troubleshooting hardware and software problems. The Network Support Analyst provides quick and efficient technical support without disruption to business flow, and assists in the day-to-day needs involving the installation, configuration, operation, and maintenance of Crescent’s systems hardware, software, and networks at Crescent.

Requirements

Bachelor’s degree in the field of Computer Science or related area
Minimum three years of help-desk experience
Understanding of Active Directory and Group Policy Objects
Demonstrates a working knowledge of both hardware and software, servers, TCP/IP networking and related network services, storage systems, and other infrastructure technologies
Experience in building out, installing, configuring, and monitoring servers and network equipment
Ability to work collaboratively and build effective relationships with all levels of employees, vendors, and service providers
Demonstrates effective verbal communication skills with all levels of the organization, as well as the ability to document technical procedures and solutions to issues
Exercises sound judgment and analytical skills in troubleshooting complex desktop/server support issues
Able to effectively handle multiple projects simultaneously
Demonstrates initiative by identifying and escalating issues as necessary
Familiar with the following technologies: Cisco Firewalls, HP switches, HP servers, powershell scripting, VMware, Citrix, Terminal server, WDS, WSUS, O365, Azure, AWS, Avaya IP telephony, AD, DHCP, DNS, routing

Responsibilities

Provides generalist technology infrastructure support to employees in Crescent’s Los Angeles office
Ensures timely and effective user support for Windows, Office, iOS and Android devices.
Ensures workstations are set up in a timely manner, including hardware set up, telephones, printers, etc.
Ensure laptop and desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.
Troubleshoots and resolves end user desktop/laptop issues
Handle service requests from management and end-users related to new installations, changes, repairs, and troubleshooting.
Participates in the configuration, maintenance, support, and repair of Crescent’s networks
Ensures Crescent’s networks, servers, audio visual, and communication lines are working effectively
Conducts preventative maintenance and troubleshooting to resolve technical problems
Monitors to ensure successful processing
Maintains inventory of all hardware and software resources
Proactively provides patch management and upgrades to ensure the highest level of support and security.
Successfully partners with vendors and third-party service providers
May participate in application testing, evaluation, installation, configuration, and support in coordination with service providers as requested
May participate in projects to implement, test, and design various infrastructure components and applications
Works with Crescent’s application platforms and performs centralized applications management
Manages the application, interface and reporting environment by working closely with other functional areas to review business needs, review reporting requirements, assess current applications functionality, ensure adequate applications solutions are in place throughout the company, in order to meet business objectives and meet regulatory requirements
Proactively assists in defining the strategic direction for future projects
Responsible for preventing, detecting, and solving potential and/or actual applications problems
Responds to and tracks applications incidents
Evaluates, implements, monitors and maintains applications
Oversees applications training programs
Manages third party risk
Responsible for developing, implementing, communicating, updating and documenting companywide applications policies and procedures
Responsible for educating and guiding others on standards, principles, methodology, and trends
Ensures fulfillment of legal and contractual objectives relating to applications
Provides applications reports and metrics to executive management