Network Support Administrator

DAIOHS U S A INC • Oakbrook Terrace, IL

1d

About The Position

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.

We’re on the hunt for a proactive Network Support Administrator to keep our infrastructure running smoothly. You’ll be managing and resolving tickets for our Meraki networks, Microsoft 365 & Azure environments, Telephony, endpoint management, and mobility. A large portion of this position will be the ability to manage end user tickets, solve problems, close tickets in an accurate and efficient manner to support our infrastructure technology. If you thrive on solving problems, managing cloud platforms, and optimizing IT infrastructure, this is your next challenge!

Requirements

• 5-7 years of hands-on network administration experience.
• Solid experience with Meraki, Office 365, Azure, Entra ID, and Intune.
• Working knowledge of call routes, call menu systems, and VOIP technology
• Proficient with ticketing systems, MDM and RMM tools.
• Strong problem-solving skills and clear communication.
• This position will require the selected candidate to pass a technical test before hiring.

Nice To Haves

• Advanced degree or relevant certifications like CCNA, MCSA, or Microsoft/Azure certifications.
• Experience with cloud security and advanced endpoint management.

Responsibilities

• Manage and troubleshoot Meraki networks and related infrastructure.
• Administer Office 365, Azure, Entra ID, and Intune environments.
• Handle IT requests efficiently via ticketing and RMM platforms.
• Maintain compliance and best practices following security standards.
• Collaborate with IT and business teams to implement upgrades and new solutions.
• Other duties as assigned.

Benefits

• Competitive salary
• Personal Growth and Certification Support
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees