Network Success Manager
About The Position
Bazaarvoice Network Services is seeking a highly motivated and analytical Network Success Manager to join our Network Operations team. This critical, full-time role is responsible for executing the end-to-end syndication enablement workflow, specifically focusing on both Vetting and Product Matching processes, while driving operational improvements. The ideal candidate balances hands-on technical execution with proactive initiative ownership, ensuring high network data integrity and seamless access to trusted consumer content. This individual will manage incoming requests, handle baseline configuration and troubleshooting, maintain team documentation, and support cross-functional operational projects to elevate team efficiency.
Requirements
- Highly detail-oriented with an innate focus on precision, data integrity, and figuring out what makes things tick.
- Possesses excellent communication tactics, allowing both internal colleagues and external clients to fully grasp technical issues, workflow logic, and resolution requirements.
- Adept at prioritizing and managing multiple tasks and initiatives within a fast-paced, dynamic environment.
- Demonstrates the agility to go above and beyond to surpass expectations and assist the team with impromptu or escalated projects.
- 2–3 years of professional experience in technical operations, data analysis, or a related workflow/technical support capacity.
- Proficiency with Salesforce and/or JIRA ticketing and workflow management systems.
- Demonstrated experience with data verification, mapping, playbook maintenance, or system configuration troubleshooting.
- Strong organizational and project management skills with a proven track record of driving assigned initiatives from start to finish.
- Bachelor’s Degree (or equivalent practical job experience).
- Must be authorized to work in the U.S..
Responsibilities
- Own, review, and process incoming client syndication and enablement requests from internal colleagues and external clients, assigning them to appropriate queues.
- Research and analyze enablement requests, verifying client authorizations and contractual limitations via Salesforce to ensure high network data integrity.
- Set up and map client configurations for syndication utilizing internal tools, validating that configurations are fully accurate and optimizing source content for eligible reviews.
- Utilize internal systems and tools to identify, diagnose, and resolve low-to-medium complexity configuration and mapping errors.
- Directly assist in managing and clearing work queues during periods of high volume or critical coverage needs.
- Maintain internal processes, standard workflows, and operational playbooks that support standard embedded implementation enablement, support escalations, and paid Network Services offers.
- Manage assigned operational and strategic initiatives, driving them from initiation to completion through focused individual effort and collaboration.
- Utilize strategic tools, ticketing systems, and operational data to analyze trends, monitor queue health, and deliver insights that inform team volume goals and process improvements.
- Provide clear guidance and operational recommendations on non-standard syndication requests within the scope of team workflows.
- Proactively collaborate with cross-functional teams to contribute to process improvements impacting broader network operations and the delivery of Network-aware offerings.
- Facilitate and present internal training sessions, clearly explaining syndication offerings, process modifications, and workflow changes as required.
- Step in to provide hands-on assistance to support delivery and assist with client-facing training sessions when necessary to resolve issues.
Benefits
- Great Place to Work certification in multiple countries
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
