Provide on-site Tier 2 support augmenting Air National Guard Communications Squadron (CS) personnel in operating legacy NIPR and SIPR Base Area Network infrastructure. Perform shared Tier 2 duties including fielding network equipment, troubleshooting network equipment, configuring network devices, monitoring network performance, and collecting network performance data. Respond to Enterprise IT Service Management (EITSM) tickets and service calls from Client System Administrators, Functional System Administrators, and Communications Focal Point personnel. Install, maintain, and repair telecommunications equipment and infrastructure including network switches, routers, wireless access points, and fiber optic systems. Perform Inside Plant (ISP) and Outside Plant (OSP) troubleshooting and repair activities. Execute security patching per vendor guidance and maintain configuration management. Operates under tactical command and control of base CS while coordinating with BIM Vendor Tier 3/4 engineering support. Support change management processes following TO 00-33A-1100 and local standard operating procedures. Participate in configuration control board meetings. Available on-call 24/7 for contingency operations and crisis response as mission essential personnel. Work closely with CS Network Control Center personnel.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed