Network Specialist (0081898)

University of Hawaii•Honolulu, HI

2d•Onsite

About The Position

Performs complex professional network administration work which impact campus and system-wide networks. Supports complex data, voice and video network projects for the Manoa and University's wide-area network. Facilitate discussions with technical and non-technical University personnel to determine their network requirements. Projects at this level impact security and/or network routing for entire departments, buildings, campus or UH wide-area networks. Collaborates with IT engineers to develop network proposal to meet customer's needs. Researches a wide variety of network issues & makes recommendations on the various options available to achieve project requirements. Develops scope of project. Projects at this level impact security/network routing for dept., buildings, campus, and system-wide networks. Develops project schedule and identifies resources and cost associated with project. Tracks and coordinates project tasks to ensure that milestones are met. Designs network for system-wide, campus-wide, and local area network levels. Executes plan by configuring and installing network equipment and cabling for system-wide, campus-wide, and local area network levels, including configuration of VLANS and OSPF routing. Creates, organizes, and maintains network modifications (change management). Creates, organizes, and maintains network equipment information including network designs, maintenance contracts, IOS versions, configuration files, etc Performs in-depth analysis of the information provided by monitoring tools, trouble ticket history, and applications to identify root cause of problem. Collaborates with both systems and network specialists, as well as third party providers for swift problem resolution. Analyze symptoms and determine probable cause of network problems that's been referred by the IT Operations technician. Based on analysis, decides on corrective action to take to resolve problem. Correction action includes replacement of hardware, reconfiguration and/or installation of software, and/or recabling of the network connection. Coordinate problem isolation and repair with IT peers in other departments, other campus system and network administrators, and outside vendors, such as technical personnel from service providers, or network equipment manufacturers. Performs preventive maintenance network analysis. Conducts analysis of the Manoa campus network, the wide area network, and key network systems and makes recommendations on potential networking issues or problems to improve network performance and reliability. Evaluates network failures, their determination, recovery, subsequent analysis and network outage avoidance. Updates the trouble ticket knowledge base to include documentation of network outage resolution for future reference. Supervise and train student technicians engaged in the activation of data networks and/or trouble isolation. Follows and implements directives and guidance related to best practices from University of Hawai'i System Information Technology Services. Ensures the consistent adoption, implementation, and enforcement of recommendations issued through University of Hawai'i System Information Technology Service. Keeps abreast of recommendations issued through University of Hawai'i System Information Technology Service, and takes timely action as needed. Continuously monitor and lead initiatives to enhance system reliability, security, and operational efficiency. Supervise and mentor IT staff to assure that administrative directives and industry best practices are understood and followed. Coordinates notification of planned and unplanned network outages and network status submitting change management requests, updating the network status page and coordinating with key contacts. Establishes, formulates & executes procedures & guidelines for performing analysis, diagnosis, installation, troubleshooting, repairing, & support of the network & its various components. Performs an advisory function dependent on level of policy. Keeps abreast of latest developments and techniques and updates technical skills by attending seminars, classes and industry conferences. Investigates techniques and strategies utilized by other installations, especially higher education institutions, by participating in various professional organizations. Regularly monitors relevant forums where job related issues are announced and discussed to stay informed of related problems and issues. Also passes on technical comments and suggestions that may be beneficial to colleagues. Ensures all customers, vendors, and ITS Staff are well informed of scheduled and unscheduled events that could potentially affect services. Other duties as assigned.

Requirements

Possession of a pertinent baccalaureate educational degree in Computer Science, Electrical Engineering or related field and 3 years of progressively responsible professional information technology experience with responsibilities for networking of which 2 years of the experience must have been comparable in scope and complexity to the next lower pay band in the University of Hawai'i broadband system; or any equivalent combination of education and/or professional work experience.
Considerable working knowledge of TCP/IP IPv4 and IPv6 network protocols, network standards, and network equipment configuration.
Broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles, and methodologies.
Considerable working knowledge and understanding of the broad technology, systems, hardware, and software associated with TCP/IP networks including EIA/TIA design and wiring standards.
Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluate, integrate, and implement practical and thorough solutions in an effective and timely manner.
Proven ability to comprehend, interpret and implement administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.
Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
Strong understanding of IT service management, cybersecurity principles, risk management, and compliance requirements.
Demonstrated experience implementing and maintaining IT best practices, standards, and governance.
Able to work a variable work schedule, including rotating shifts, and outside normally scheduled work hours including day, night, weekend and/or holiday hours, as directed or required.
Knowledge of OSPF and BGP internetworking routing protocols.

Nice To Haves

Knowledge of optical networking, including DWDM and coherent technologies
Knowledge of University of Hawaii network topology, wiring configuration and standards
Knowledge of Aruba Networks wireless system

Responsibilities

Performs complex professional network administration work impacting campus and system-wide networks.
Supports complex data, voice, and video network projects for the Manoa and University's wide-area network.
Facilitates discussions with technical and non-technical University personnel to determine network requirements.
Develops network proposals to meet customer needs in collaboration with IT engineers.
Researches network issues and makes recommendations on available options.
Develops project scope, schedule, and identifies resources and costs.
Tracks and coordinates project tasks to ensure milestones are met.
Designs network for system-wide, campus-wide, and local area network levels.
Configures and installs network equipment and cabling, including VLANs and OSPF routing.
Creates, organizes, and maintains network modifications (change management).
Creates, organizes, and maintains network equipment information (designs, contracts, IOS versions, configurations).
Performs in-depth analysis of monitoring tools, trouble tickets, and applications to identify root causes of problems.
Collaborates with systems and network specialists, and third-party providers for problem resolution.
Analyzes symptoms and determines probable causes of network problems referred by IT Operations technicians.
Decides on corrective actions, including hardware replacement, software reconfiguration/installation, or recabling.
Coordinates problem isolation and repair with IT peers, other campus administrators, and outside vendors.
Performs preventive maintenance network analysis.
Conducts analysis of campus and wide-area networks and key systems, making recommendations for improvement.
Evaluates network failures, recovery, analysis, and outage avoidance.
Updates the trouble ticket knowledge base with network outage resolution documentation.
Supervises and trains student technicians in network activation and trouble isolation.
Follows and implements directives and guidance related to best practices from University of Hawai'i System Information Technology Services.
Ensures consistent adoption, implementation, and enforcement of recommendations from University of Hawai'i System Information Technology Service.
Keeps abreast of recommendations from University of Hawai'i System Information Technology Service and takes timely action.
Monitors and leads initiatives to enhance system reliability, security, and operational efficiency.
Supervises and mentors IT staff to ensure administrative directives and industry best practices are followed.
Coordinates notification of planned and unplanned network outages and network status.
Submits change management requests, updates network status pages, and coordinates with key contacts.
Establishes, formulates, and executes procedures and guidelines for network analysis, diagnosis, installation, troubleshooting, repair, and support.
Performs an advisory function dependent on policy level.
Keeps abreast of latest developments and techniques, updating technical skills through seminars, classes, and conferences.
Investigates techniques and strategies used by other institutions, especially higher education, by participating in professional organizations.
Monitors relevant forums for job-related issues and shares technical comments and suggestions.
Ensures customers, vendors, and ITS Staff are informed of scheduled and unscheduled events affecting services.
Performs other duties as assigned.