Network Specialist - CARMEL
About The Position
Our client is looking for a Technical Support and Jr. Networking Specialist who will contribute to the software and hardware troubleshooting of equipment which includes but is not limited to laptops, PCs, Windows Devices, Mobile Devices, iPads, and various other technologies. This candidate will report to an on-site Information Technology team lead who supports this team. In addition to having strong technical skills and foundational IT knowledge, candidates will need to have excellent communication and inter-personal skills. The environment will require this person to work well with end users and demonstrate strong customer service.
Requirements
- 2-4 years of enterprise experience providing end user support and / or tier 1 technical support
- Experience working with a ticketing system
- Experience working with Active Directory
Nice To Haves
- Proficiency in Windows OS / Windows software support (Windows 10 / Windows 11)
- Knowledge of troubleshooting email related issues
- Knowledge of workstation setup and installs.
- Ability to install network operation systems and perform simple upgrades to the network
- Strong Knowledge on troubleshooting desktop systems such as desktops and PCs
- Knowledge of configuring and managing network-based user profiles (Active Directory or other Directory Service tools)
- General network experience with printers/routers/adding users/grouping
- Server Hardware configuration
- Manage switch configuration and troubleshooting
- LAN/WAN experience
- Support of virtual server environment
- Certifications are not mandatory but nice to have. A+ is most applicable.
Responsibilities
- Contribute to the software and hardware troubleshooting of equipment including laptops, PCs, Windows Devices, Mobile Devices, and iPads.
- Work with end users and demonstrate strong customer service.
- Install network operation systems and perform simple upgrades to the network.
- Troubleshoot desktop systems such as desktops and PCs.
- Configure and manage network-based user profiles (Active Directory or other Directory Service tools).
- General network experience with printers/routers/adding users/grouping.
- Server Hardware configuration.
- Manage switch configuration and troubleshooting.
- Support of virtual server environment.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
