Network Specialist

Fulton County•Tax Assessors Peachtree Center, GA

4d•Onsite

About The Position

The purpose of this classification is to provide technical assistance and support to County computer users in an assigned department or for an assigned system. This role involves troubleshooting end-user problems, administering and supporting various computer programs, networks, telephony systems, and peripherals, as well as installing and maintaining hardware, software, and telephone systems.

Requirements

Associate's degree in Computer Science, Information Technology or related field
Two years of experience in information technology, network/technical support or related field
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Must possess and maintain a valid Georgia driver's license.
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Nice To Haves

Competencies and transferable skills developed through military service directly support success in this role, including: Customer Service Under Pressure, Operational Planning & Execution, Adaptability & Rapid Problem-Solving, Team Cohesion & Communication, Safety & Risk Awareness.

Responsibilities

Provides information system user support to County employees; identifies and resolves problems to restore service to user in a timely and efficient manner.
Designs new or modifies existing configurations to meet users' needs.
Ensures that computer and telephone equipment and operations are in compliance with applicable policies, procedures, and rules.
Troubleshoots end-user problems; responds to initial on-site requests for assistance and resolves problems.
Escalates problem to vendors or other personnel as appropriate.
Utilizes diagnostic tools and other resources as appropriate.
Administers and supports a variety of computer programs, networks, telephony systems, and peripherals as assigned.
Performs daily operations and administration of assigned programs, networks, telephony systems and peripherals.
Performs system back up and maintenance.
Establishes access levels and maintains system security.
Researches, implements and maintains network software.
Maintains internet connections and email systems for departments.
Installs and maintains hardware, software, telephone systems and peripherals.
Assures availability and proper operation of products for installation.
Schedules installations.
Converts old system data to new system.
Tests installed products per department standards.
Completes installations and conversions in timely manner and with minimal disruption to customer.
Provides training as needed.
Supports network system access; sets up accounting for new employees and closes accounts when no longer necessary.
Increases account capacity when existing blocks are insufficient for work requirements.
Establishes port connections for new equipment to network as needed.
Sets up cloud access and resolves problems per established guidelines.
Limits user access to specific areas according to user needs.
Designs, develops, configures, maintains, repairs, and/or installs computer, network, telephone and related equipment.
Ensures compliance with applicable policies, procedures, and rules.
Conducts site survey and workflow analysis to better utilize departmental resources.
Works with users to plan appropriate locations for computer, network, and telephone equipment.
Determines facility modifications necessary to appropriately locate equipment.
Prepares user site plans for installations.
Submits requests for necessary facility modifications such as cable routing, electrical outlets, cooling, and special requirements.
Runs a variety of reports from system programs to include status reports on systems projects, as well as ad hoc reports.
Attends variety of staff meetings, vendor demonstrations, seminars and training classes to provide and obtain information on systems' activities and developments.