Network Specialist I

GTA•Tamuning, GU

About The Position

The Network Reliability Team is a small group of technical team players within the GTA Operations department working together to provide the very best service and support to our customers. We’re looking for someone who’s excited to jump into the world of network technology and help keep our customers connected. As a Network Specialist I, you’ll be the go-to person for turning up new services, keeping them running smoothly, and helping troubleshoot when things go wrong. If you enjoy working with technology, learning new skills, and solving real problems that make a real impact, this role is a great fit. Maybe you’ve already worked in telecom, or maybe you’ve built a solid foundation in IP, Transport, or Voice systems and want to grow — either way, you’ll have plenty of opportunities to expand your skills. You’ll work closely with teams like the NOC, Core Engineering, and Network Engineering, all in a supportive, fast-paced environment where teamwork and curiosity go a long way. If you’re someone who loves learning, isn’t afraid of a challenge, and wants a role where every day is different, we’d love to meet you.

Requirements

Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.
Product/Service knowledge : Remains up to date on the latest services and products we provide and has a clear understanding of how each work.
Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required.
Customer centric : Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings.
Stays current with knowledge of products clients require and can foresee their future technology needs
Accountability: Punctual and dependable to meet the needs of our customers.
Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.
Critical Thinking and Problem Solving : Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable.
Organizational support : Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.
Technical skills : Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.
Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving
High School Diploma or GED required
Minimum of 2 years of experience in telecommunications or network operations, preferably in provisioning, activation, or service support roles.
Demonstrated ability to learn and operate across multiple networking service domains (IP, Transport, Voice).
Strong interpersonal skills with the ability to work independently and within a team.
Regular, punctual, and consistent attendance required.
Flexibility to work after business hours, weekends, and participate in on-call rotations as needed.
Must possess a valid driver's license.
Hands-on experience in at least one of the following technology areas: IP/MPLS & Ethernet services
Optical Transport (DWDM/OTN/SONET/SDH, Ciena or Fujitsu platforms)
Voice/PBX systems (SIP, Hosted PBX, TDM, Genband/Metaswitch, Avaya, or similar platforms)
Working knowledge of installing, configuring, and troubleshooting routers, switches, demarcation devices, PBX systems, and transport nodes.
Basic understanding of protocols such as DHCP, DNS, SIP, SS7, MGCP, and ISDN.
Experience using network test equipment (Ethernet testers, OTDRs, fiber scopes, call trace tools).
Familiarity with TCP/IP networking fundamentals and the OSI model.

Nice To Haves

Associate degree in a technical field (telecommunications, networking, IT) or equivalent technical certifications (e.g., CompTIA Network+, Cisco CCNA) preferred.

Responsibilities

Provision, configure, and activate network services such as DIA, E-LINE/E-LAN, L3VPN, wavelength transport, broadband services, SIP trunking, Hosted PBX, and voice features.
Install and configure customer-facing and network-side equipment including routers, switches, demarc devices, optical transport nodes, and PBX/voice platforms.
Perform turn-up validation, including signal testing, Ethernet loopbacks, call flow verification, and circuit/service acceptance checks.
Assist in deploying equipment at data center collocations, central and remote offices, and customer premises.
Assist in identifying and resolving service faults by utilizing monitoring tools, system logs, alarms, and network test equipment (e.g., OTDR, Ethernet testers, call trace tools).
Perform Tier-1 troubleshooting and escalate complex issues to Network Engineering, Core Engineering, or vendors as required.
Work with the NOC to support incident resolution and participate in service-restoration efforts.
Perform network cabling, fiber characterization support, and demarcation setup at different facilities.
Provide remote hands and feet support for data center colocation and cable landing station facilities.
Follow standard operating procedures (SOPs) for installation, configuration, testing, and troubleshooting.
Document provisioning details, testing results, fault findings, and corrective actions in ticketing or OSS systems.
Support compliance with internal policies, SLAs, and industry standards.
Participate in an on-call rotation for after-hours support.
Perform other related duties as assigned.

Benefits

GTA Val-You’s: Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

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