Network Specialist I
TELUS•Town of Stettler, AB
•Hybrid
About The Position
The Network Analyst I is responsible for configuring, deploying, and maintaining TELUS Business Products and Services equipment. This role supports the delivery of enterprise-grade networking solutions to TELUS Business customers, ensuring systems are properly configured, tested, and optimized for performance and reliability.
Requirements
- High school diploma or equivalent
- 1-2 years of experience in network administration, systems support, or related technical role
- Working knowledge of TCP/IP networking fundamentals
- Experience configuring and troubleshooting network equipment (routers, switches, firewalls)
- Familiarity with configuration management and network protocols
- Strong troubleshooting and problem-solving skills
- Ability to read and follow technical documentation and schematics
- Valid driver's license and reliable transportation (may be required for on-site visits)
Nice To Haves
- Post-secondary education in Information Technology or related field
- CompTIA Network+ certification or equivalent
- Experience with TELUS products and services
- Knowledge of BGP, OSPF, or other routing protocols
- Familiarity with network monitoring tools and SNMP
- Experience with Linux/Unix command-line operations
- Vendor certifications (Cisco CCNA, Juniper JNCIA, or similar)
- Customer service experience in a technical support environment
Responsibilities
- Configure network equipment including gateways, switches, firewalls, and related hardware according to technical specifications and customer requirements
- Set up and initialize TELUS Business Services equipment for new customer installations, upgrades and repairs
- Perform initial provisioning and baseline configurations on network devices
- Document all configuration changes and maintain accurate records
- Diagnose and resolve equipment configuration issues and connectivity problems
- Provide second-level technical support to field teams and customers
- Validate equipment functionality through testing and quality assurance protocols
- Participate in network optimization and performance tuning activities
- Monitor network equipment health and performance metrics
- Perform routine maintenance tasks and firmware updates
- Conduct equipment audits and inventory management
- Ensure compliance with TELUS security and operational standards
- Work with network engineering teams to implement design specifications
- Communicate technical status and issues to internal teams and stakeholders
- Participate in knowledge transfer and documentation efforts
- Contribute to continuous process improvement initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
