Network Specialist-Customer Outreach

BlueWater Federal Solutions • Whitehall, OH

6d

About The Position

BlueWater Federal is seeking a Network Specialist- Customer Outreach to support DISA operations in Whitehall, OH. As a Network Specialist you will be responsible for initial customer interactions and follow through of service orders. This role supports the swing shift(2pm-10pm)

Requirements

• Must have an active Secret clearance or the ability to obtain one. US Citizenship required.
• 2+ years military experience in communications or a related technical field; or 2+ years in an accredited technical training program plus 1 year of relevant communications experience; or 2+ years professional experience in communications or a related technical discipline is required.
• Must be able to work the swing shift(2pm-10am)

Responsibilities

• Enter the service request details into DISA Storefront (DSF) to initiate a telecommunication request
• Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees