Customer Outreach Specialist

PTS Advance•Miami, FL

About The Position

The candidate will serve as a representative of PTS Advance to communicate the client program to Customers and acquire easements on behalf of the client. This is a Customer outreach project associated to overhead and underground powerline construction projects.

Requirements

Frequent local travel
The physical ability to walk short distances multiple times a day (i.e. outdoors, from a vehicle to a customer meeting location, sometimes in inclement weather)
Excellent customer service skills
Proficient in English is required
Bilingual is preferred
Ability to engage in small talk and talk with strangers (over the phone and in person)
Ability to drive local and long distances on a regular basis
Ability to get in and out of the car multiple times a day between customer meetings
Proficient use of Microsoft Word, Excel & Outlook
Basic Process and flowchart skills.
Valid Driver License required
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift to 25 pounds at a time
Prolonged periods outside conducting field work

Nice To Haves

Bilingual is preferred

Responsibilities

Act as a positive point of contact to customers
Assist with researching public records to determine property ownership
Research client customer information systems for customer and ownership information
Collect and document receipt of executed documents
Review project requirements and report deficiencies
Adhere to safety standards and procedures (i.e. use of PPE, etc.)
Document landowner communications
Prepare and review easements
Serve as notary in acknowledgment of legal signatures
Communicate effectively to colleagues and customers
Meet weekly goals set with Manager
Optimize use of time by scheduling appointments when possible, research efficient routes, etc.