Network Service Engineer I
About The Position
The Network Service Engineer I works collaboratively with the team and other departments to ensure fulfilment activities meet service-level agreements (SLAs). The role supports increasing customer demand through a positive, collaborative approach and assists with troubleshooting customer-impacting issues related to the fulfilment process. It provides first-level technical ownership and responses for fulfilment activities, coordinates with other regions on global process alignment, and works with stakeholders to resolve issues within customer-specific SLAs. The position also contributes to supportability improvements, cross-functional training, and technical documentation review.
Requirements
- 3–5 years of networking experience.
- Fundamental understanding of networking.
Nice To Haves
- Experience working in a NOC or similar role.
- Prior experience in intermediate network troubleshooting, routing, switching, and load balancing.
- Telephone-based customer support experience.
Responsibilities
- Work with the team and other departments to ensure fulfilment activities are completed within SLA.
- Assist in troubleshooting customer-impacting issues affected by the fulfilment process.
- Provide first-level technical ownership and responses for fulfilment activities.
- Work with other regions to align global processes.
- Proactively liaise with stakeholders and escalate issues when necessary to support timely resolution and meet customer-specific SLAs.
- Review and provide feedback on the supportability and applicability of workarounds for internal and external communities.
- Train cross-functional teams on network products and processes.
- Review technical documentation, including work instructions, briefings, transitional documentation, and checklists.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
