Network/Security Operations Center Lead Analyst

Pantex•Amarillo, TX

4d•Onsite

About The Position

The Lead Analyst is responsible for providing technical leadership and operational support within a 24/7 Network Operations Center (NOC)/Security Operations Center (SOC) environment. This role emphasizes mentoring and training junior analysts while serving as a key escalation point for complex incidents. The Lead Analyst plays a critical role in major incident management, cross-functional coordination, and continuous improvement of operational processes supporting Tier 2 and Tier 3 activities.

Requirements

Bachelor's degree in engineering/science/information technology discipline: Minimum 4 years of relevant experience.
OR Master's degree in engineering/science/information technology discipline: Minimum 2 years of relevant experience.
OR Applicants without a bachelor's degree may be considered based on a combination of at least 12 years of completed education and/or relevant experience.
Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status.
The ability to obtain and maintain a Department of Energy Q clearance is required.
U.S. citizenship is a requirement for security clearance applicants.

Nice To Haves

Experience in a NOC, SOC, or similar operations environment (4+ years)
Strong troubleshooting and analytical skills
Proven ability to mentor and train junior staff
Experience handling incident escalation and major incident coordination
Solid understanding of Information Technology (IT) infrastructure, networking, or security principles
Experience in Tier 2/Tier 3 support roles
Familiarity with incident management frameworks (e.g., Information Technology Infrastructure Library (ITIL))
Strong communication and leadership skills
Experience with monitoring and ticketing tools
Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP).
If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10 Code of Federal Regulations (CFR) 709.
Medical requirements may apply.
Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation.
All employees are subject to random selection for drug testing without advance notification.

Responsibilities

Mentor, coach, and develop junior analysts to enhance technical capabilities and operational readiness
Deliver structured and ad hoc training sessions on tools, processes, and incident response procedures
Provide performance feedback and support skill progression across the team
Act as the primary escalation point for Tier 1 and junior Tier 2 analysts
Lead troubleshooting efforts for complex or high-impact incidents
Ensure timely resolution of escalated issues while maintaining service level agreements (SLAs)
Facilitate and coordinate major incident response efforts
Lead incident bridge calls, ensuring clear communication among stakeholders
Drive root cause analysis (RCA) and post-incident reviews, identifying preventative measures
Provide advanced technical support for systems, applications, and infrastructure
Collaborate with Tier 3 teams and engineering groups to resolve persistent or critical issues
Support continuous monitoring, alert tuning, and system optimization
Act as a technical resource for projects, including system implementations, upgrades, and migrations
Contribute to the development and improvement of operational procedures and documentation
Identify opportunities for automation and efficiency improvements
Participate in on-call rotations as required
Ensure adherence to security, compliance, and operational standards
Perform other duties as needed to support 24/7 operations