Network Security Engineer (Palo Alto)
About The Position
We are seeking an experienced Network Security Engineer with strong technical expertise in Palo Alto firewalls and related security specialties. The role involves planning and executing operations such as upgrades, replacements, and migrations, as well as incident resolution, ticket management, and service requests. The ideal candidate will be a Subject Matter Expert (SME) on Palo Alto Firewalls, capable of creating Standard Operating Procedures, attending client calls, and performing root cause analysis. This position requires excellent documentation and communication skills, flexibility, and the ability to adapt to changing environments. Experience in leading firewall teams and working in a Global Operations center environment is preferred.
Requirements
- 8+ years’ experience with strong technical and subject matter expertise in Firewall: Palo Alto
- Expertise in VPN - IPSEC, SSL
- Expertise in IPS: Palo Alto Panorama Dashboard, PRISMA
- Customer service experience preferably in a Global Operations center environment
- Ticketing system knowledge- Service Now
- Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements
- Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first
- Exceptional documentation and communication skills.
Nice To Haves
- Experience in leading Firewall teams will be a plus.
Responsibilities
- Planning and executing operations such as Major/Minor upgrade, Faulty firewall replacement, migration from one firewall to another firewall, new firewall build tasks.
- P1/P2/P3 Incident Resolution
- Ticket resolution - work on troubleshooting L1/L2/L3 tickets, support the operation of advanced Network Security Services and resolve escalations
- Queue Management - keep a watch on queue and assign tickets
- Service Request - working on request for changes as per client requirements
- Perform the Normal/ Standard changes as per client defined process and work instructions
- Be a Subject Matter Expert (SME) on Palo Alto Firewall
- Create Standard Operation Procedure documents
- Attend client calls and other technical meetings
- Creation of Problem tickets and Root Cause analysis (RCA)
- Identify areas of Service Improvement Program (SIP) for client to proactively reduce incidents
- Review documentation
- Work with hardware/software vendors, TAC to resolve problems
- Coordinate shifts and exchange handoff between various shifts
- Cross-train and mentor juniors, participate in various network and security related projects
- Perform other duties as assigned such as monthly compliance, SLA/KPI etc.
- Any additional task given to the incumbent from time-to-time based on business needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
