Network Security Engineer (Zscaler SASE) -Hybrid - Plano, Texas

NTT DATA Services•Plano, TX

32d•$112,000 - $149,000•Hybrid

About The Position

NTT DATA is seeking a Network Security Engineer with Zscaler SASE expertise to join their team in Plano, Texas. This is a hybrid role where the engineer will be part of a 24/7 rotational shift team, handling platform and content engineering tasks, including tunings, stakeholder requests, escalations, reporting, and training. The role involves administering security tools, managing their lifecycle (break-fix, patching, live updates), documenting best practices, and identifying automation opportunities for the incident response team. The engineer will also perform security incident handling and response, encompassing attack analysis, malware analysis, network and computer forensics, and utilizing skills in LAN technologies, Windows/Linux OS, and general security infrastructure. The position requires adherence to SOPs, monitoring service delivery against SLAs, investigating and resolving incidents, escalating issues, and ensuring efficient resolution through cooperation with internal teams, clients, vendors, and carriers.

Requirements

8+ years experience in Security including: Must have Zscaler SASE experience
Good to have Checkpoint NGFW management & deployment experience
Good to have experience of firewalls like Palo Alto NGFW, Fortinet, Cisco FTD
Seasoned experience in technical support to clients.
Seasoned experience in diagnosis and troubleshooting.
Seasoned experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.
Seasoned experience providing remote support in Security Technologies.
Seasoned experience in SOC/CSIRT Operations.
Seasoned experience in handling security incidents end to end.
Knowledge on networking, Linux and security concepts.
Knowledge on log collection mechanism such as Syslog, Log file, DB API.
Knowledge in security architecture.
Seasoned experience in Security engineering.

Nice To Haves

Seasoned working knowledge on implementation and monitoring of security tools/technologies.
Seasoned knowledge on security architecture, worked across different security technologies.
Good to have experience of firewalls like Palo Alto NGFW, Fortinet, Cisco FTD
Customer service orientated and pro-active thinking.
Problem solver who is highly driven and self-organized.
Great attention to detail.
Good analytical and logical thinking.
Excellent spoken and written communication skills.
Team player with the ability to work well with others and in group with colleagues and stakeholders.
Relevant level of Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc. preferred.
Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM etc. will be added advantage.

Responsibilities

Works as part of a 24/7 team working on rotational shifts.
Works as part of Platform and Content Engineering handling tunings, stakeholder requests, escalations, reporting, trainings.
Administers the organization's security tools to gather security logs from their environment.
Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update.
Adheres to SOPs and notify stakeholders on log flow/log format issues.
Documents best practices.
Identifies opportunities to make automations which will help the incident response team.
Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
Carries out agreed maintenance tasks.
Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as and when required.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents and follow up until incident is resolved.
Provides service recovery, following resolution of incidents.
Documents and closes resolved incidents according to agreed procedures.
Investigates and identifies root cause of incidents and assists with the implementation of agreed remedies and preventative measures.
Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
Logs all such incidents in a timely manner with the required level of detail with all the necessary.
Cooperates with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution.