Network Security Engineer

Capgemini • Columbia, SC

2d • $70,508 - $160,380 • Onsite

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. This is an onsite role based in Fort Mill, United States.

Requirements

• Network Security Platforms: Palo Alto, Cisco FMC/FTD, ASA, Fortinet, Cisco ISE, DDoS solutions
• Hands on expertise in the above mentioned Network security tools
• Should be a Technical Manager working alongside the broader offshore / nearshore team
• Security Operations Governance (Incident, Request, Change)
• ServiceNow / ITSM process governance (inferred from delivery model; not explicitly cited)
• Governance Risk & Compliance fundamentals
• Business Continuity Planning and Disaster Recovery fundamentals
• Managed Services governance execution
• Escalation handling & crisis leadership
• Service improvement planning and execution
• Offshore delivery coordination
• Executive/stakeholder communication
• Conflict resolution and expectation management
• Consultative engagement mindset
• Automation opportunity identification
• Continuous improvement mindset
• Operational maturity uplift

Responsibilities

• Own daily service cadence (DSTUM / operational reviews) ensuring progress tracking and issue resolution.
• Drive adherence to SLA, ticket lifecycle quality, and change management governance.
• Ensure execution consistency across incidents, service requests, and changes with clear accountability.
• Serve as the single point of accountability (SPOC) for onsite client interactions.
• Lead client communication for escalations, major changes, and service reviews.
• Translate client expectations into actionable delivery plans for offshore teams.
• Own critical incident response and escalation handling, including root cause analysis and recovery governance.
• Drive corrective action plans and track closure of service improvement initiatives.
• Identify recurring operational inefficiencies and initiate Service Improvement Plans (SIP).
• Lead adoption of automation and efficiency initiatives (e.g., firewall policy automation).
• Improve process maturity, documentation standards, and SOP adherence.
• Support audit readiness across Network Security, BCP/DR, and IT Risk domains.
• Ensure documentation accuracy, evidence management, and control adherence.
• Manage risk identification and mitigation actions.
• Align resource skills with service demand and complexity.
• Drive onboarding readiness, cross-skilling (e.g., Cisco ISE), and knowledge transfer plans.
• Ensure adequate senior coverage for critical operations.
• Implement (as needed) but otherwise oversee critical changes and release support activities ensuring minimal disruption.
• Balance agility (urgent asks) with governance and compliance discipline.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed