Network Release Manager, Enterprise Payment Debit (Hybrid)

Capital One•Richmond, VA

5d•Hybrid

About The Position

The Enterprise Payments Debit team manages the complex ecosystem of suppliers, systems, and processes that put our Debit and ATM cards in the hands of our customers and ensure that every dip, tap, swipe, or online transaction gets processed quickly and securely. Enterprise Payments also ensures that every transaction exception gets resolved and manages the daily movement of tens of millions of dollars to fund our customer transactions and ensure that all parties in the payment chain are made whole. Our Enterprise Payments Debit team is dedicated to rigorous process optimization, proactive risk management, and strategic knowledge management. We need an expert to drive these pillars, ensuring we navigate the dynamic payments landscape with precision and maintain high standards for operational change.

Requirements

Professional experience interacting with payment networks in a debit card or credit card processing environments
High school diploma, GED or equivalent certification
At least 3 years of project or process management experience
At least 4 years of release management experience
At least 2 years of experience using Google Suite or Microsoft Office

Nice To Haves

Bachelor’s Degree or Military experience
At least 5 years of experience in process or project management
At least 1 year of experience in payment network management or debit card transaction processing
At least 4 years of experience coordinating with external stakeholders
At least 2 years of experience utilizing Generative AI tools
PMP, Lean, Six Sigma, or Agile certification

Responsibilities

Accountable for the successful end-to-end coordination and implementation of quarterly Debit network releases
Partner with networks to ensure timely receipt of quarterly network release requirements
Facilitate deep dive sessions with networks and Capital One stakeholders to assess business and technical impacts and formulate a perspective on desired implementation of mandated and optional release components
Coordinate discussions between Capital One and Debit Processor to align release intent and establish development, test, and production validation scope and schedule.
Establish cadence and format for regular stakeholder interactions throughout the release cycle to ensure identification of critical needs/dependencies and that progress, risks, and issues are communicated clearly and in a timely manner
Act as point of escalation for Network Release issues and effectively navigate the processor and network relationships and resources to quickly solve problems
Create a robust approval process for each release
Ensure coordination of sufficient and timely release testing
Ensure coordination of sufficient and timely post production validation for each release
Lead process design and analysis projects in concert with internal and external stakeholders
Build strong relationships with the Processor and network counterparts and internal Debit business, operations, Fraud, product and tech stakeholders.
Identify trends that have negative impact on operations and partner with vendors to proactively address problems and improve process