Network Relations Support
About The Position
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference.
Requirements
- High School diploma or equivlant.
- 2-5 years of relevant experience in customer or client support.
- Experience in a fast-paced, production environment.
- Demonstrated ability to handle multiple assignments competently, accurately and efficiently.
- Ability to write clearly and effectively when communicating with all parties.
Nice To Haves
- Preferred experience in the medical coding or insurance industry.
- Customer Service experiences in a transaction based environment such as a call center or medical office preferred, demonstrating ability to be empathetic and compassionate via phone and email.
- Experience with Salesforce preferred.
Responsibilities
- Serve as a trusted advisor for clients, providers, and partners seeking assistance
- Transform inquiries into opportunities to demonstrate our expertise and dedication
- Craft personalized, effective responses that address the heart of each request
- Build lasting relationships through your attentive and solution-focused approach
- Investigate multifaceted issues across various systems with detective-like precision
- Uncover root causes that others might miss through your analytical expertise
- Develop innovative solutions by connecting information across different platforms
- Coordinate with internal teams and external partners to implement comprehensive resolutions
- Tackle escalated issues with confidence and creativity
- Anticipate potential challenges before they impact our clients
- Maintain service excellence through proactive monitoring and reporting
Benefits
- Medical
- Dental
- Vision
- Health Savings Accounts / Flexible Spending Accounts
- Life and AD&D Insurance
- 401(k)
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
