Network Relations Coordinator

Integrated Pain Management Medical Group, Inc.•Walnut Creek, CA

2d•$23 - $30•Remote

About The Position

The Network Relations Coordinator provides administrative and operational support to the Network Management team, serving as a key point of contact for carriers, employers, payers, and insurance partners. This role ensures timely tracking and resolution of complaints and inquiries, maintains accurate contact records and calendars, and supports the team's outreach and correspondence activities. The incumbent plays a critical role in keeping carrier-facing operations organized, responsive, and consistent with Boomerang Healthcare's policies and service standards.

Requirements

2+ years of administrative, coordinator, or client services experience
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Excellent written and verbal communication skills with a professional, service-oriented demeanor
Strong organizational skills with high attention to detail and the ability to manage multiple priorities simultaneously
Ability to handle sensitive and confidential information with discretion
Experience preparing business correspondence, reports, and meeting materials

Nice To Haves

Experience in workers' compensation, managed care, or a healthcare setting strongly preferred
Familiarity with the California workers' compensation system is a plus
Experience with Monday and/or ZenDesk preferred

Responsibilities

Receive, log, and route inbound escalations and inquiries from payers to appropriate team members or departments and confirms resolution
Monitor open issues to ensure timely follow-up and resolution within established service level expectations
Maintain a complaint and issue tracking dashboard; identify recurring themes and escalate trends to leadership
Generate regular reports on complaint volumes, resolution times, and outstanding items
Maintain and update the carrier, employer, and payer contact database, ensuring accuracy across systems (e.g., Monday, ZenDesk)
Serve as the team's point of contact for directory and contact record maintenance
Schedule and coordinate internal and external meetings with carrier and payer representatives
Prepare agendas, take meeting notes, and track action items to completion
Maintain team calendars and ensure all recurring touchpoints and deadlines are properly scheduled
Keeps Carrier Growth Roadmap current
Draft, proofread, and distribute professional correspondence on behalf of the Carrier Relations team, including letters, emails, and follow-up communications directed to carriers, employers, and payers
Support preparation of presentations, reports, and outreach materials
Ensure all written communications align with BHC's tone, branding, and compliance standards
Other administrative duties as needed
Liaise with internal departments (Operations, Billing, Utilization Review) to gather information needed to respond to carrier inquiries
Assist in compiling data and supporting documentation for PPO contract negotiations and network participation initiatives
Support the team in coordinating outreach activities and relationship-building campaigns directed at carrier and payer partners
Maintain organized filing systems for carrier correspondence, agreements, and contact records
Assumes other responsibilities as appropriate to the position and organizational needs