Network Operations Subject Matter Expert

Accenture•Ottawa, ON

7d•CA$74,000 - CA$124,000•Hybrid

About The Position

The Advanced Technology Centers (ATCs) are seeking an experienced Network Operations Subject Matter Expert with Cisco expertise to support a Government of Canada Crown corporation with global operations. This role involves acting as a level 3 engineer, providing technical support, advising on complex issues and architectural recommendations, and mentoring junior staff. The position requires implementation of SD-WAN, remote access, and hybrid connectivity solutions, automation of configuration and compliance checks, and leadership in resolving critical network incidents. The role also includes defining monitoring strategies, maintaining documentation, and collaborating with Cloud and Security teams. The position requires the ability to work shifts, be on-call, and work on-site in high-security environments, with a minimum of 3 days per week in the Accenture office.

Requirements

Over 5 years of experience in key routing and switching concepts (such as but not limited to trunking, ether-channel, BGP, IS-IS, L2 Security Concepts, VRFs).
Familiarization with DDI, Virtualization, SD-WAN, SD-Access, WLAN administration, SASE, and SD-DC.
Strong written and verbal communications with the ability to convey complex technical concepts to a nontechnical audience.
Eligibility for Reliability Security Clearance (resided in Canada for the past five years).
Current Cisco CCNP Enterprise or equivalent certification.

Nice To Haves

CCIE certification is a plus.

Responsibilities

Act as a level 3 engineer supporting a Government of Canada Crown corporation with global operations.
Advise the client in complex issues and architectural recommendations.
Mentor junior staff.
Implement SD-WAN, remote access, and hybrid connectivity (IPSec/SSL, MPLS, ExpressRoute/Direct Connect).
Automate configuration and compliance checks with Ansible/Python.
Manage golden configs and CI pipelines.
Lead P1/P2 network incidents, perform packet captures, and drive RCA with corrective actions.
Define monitoring KPIs, telemetry, and synthetic tests.
Maintain runbooks and topology diagrams.
Collaborate with Cloud/Security teams on service onboarding and resilience patterns.
Support DR testing.
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.
Perform L2/L3 support including advanced and expert troubleshooting of Data Network Technologies.
Work with cloud architects and infrastructure teams to evaluate application and technology landscape.
Understand cloud and network best practices combined with guiding principles.
Adapt existing methods and procedures to create possible alternative solutions to moderately complex problems.
Understand the strategic direction set by senior management as it relates to team goals.