Network Operations Specialist

Booz Allen Hamilton•Alexandria, VA

3d•$77,600 - $176,000•Remote

About The Position

In today’s fast‑moving operational environment, the Army depends on a resilient, intelligently engineered network to accomplish its mission. As a Network Operations Specialist with Booz Allen, you’ll be at the heart of that mission—ensuring the enterprise and tactical systems stay online, secure, and ready for anything. You won’t just monitor a network, you’ll anticipate its needs, refine its architecture, lead its evolution, and help shape the digital backbone that powers the Army’s readiness. In this role, you will monitor network administration and maintenance operations, ensuring stable, high‑performance connectivity across complex and distributed environments. When incidents arise, you will lead the resolution of network issues, restoring operations quickly and preventing recurrence. You’ll bring extensive technical expertise to develop innovative solutions for complex problems—ensuring networks are not just functional but future‑ready. You’ll thrive in this role if you’re a problem‑solver who understands that networks are more than wires and packets—they’re operational lifelines. You’ll collaborate with cyber, cloud, and systems teams to integrate Zero Trust principles, streamline network configurations, and strengthen resilience across systems. You’ll help evolve, adapt, and accelerate toward modernization goals that directly support warfighters, joint mission partners, and national‑level readiness. Join us. The world can’t wait.

Requirements

5+ years of experience in IT operations or administering enterprise network environments
Experience performing second‑level troubleshooting for system, application, or network issues
Experience using enterprise monitoring and incident management platforms, such as ServiceNow, JIRA, or EMS
Experience escalating and coordinating with Tier 3 teams for complex problem resolution
Ability to analyze logs, correlate events, and validate system‑level issues
Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays
TS/SCI clearance
HS diploma or GED
Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date

Nice To Haves

Experience supporting on‑call, after‑hours, or recall‑based operations models
Experience with scripting, automation tools, or troubleshooting frameworks
Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools
Experience with SD‑WAN or multi‑site WAN solutions
Experience with Army Enterprise Networks
Ability to communicate effectively with technical and non-technical staff and collaborate with cross‑functional engineering and mission teams in a high‑tempo environment
Possession of excellent written and verbal communication skills
Associate’s degree in IT, Cyber, or Engineering preferred; Bachelor's degree in IT, Cyber, or Engineering a plus
Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals Certification
Security+ CE, SSCP, CCNA-Security, or GSEC Certification

Responsibilities

Monitor network administration and maintenance operations, ensuring stable, high‑performance connectivity across complex and distributed environments.
Lead the resolution of network issues when incidents arise, restoring operations quickly and preventing recurrence.
Develop innovative solutions for complex problems, ensuring networks are not just functional but future‑ready.
Collaborate with cyber, cloud, and systems teams to integrate Zero Trust principles, streamline network configurations, and strengthen resilience across systems.
Help evolve, adapt, and accelerate toward modernization goals that directly support warfighters, joint mission partners, and national‑level readiness.