Network Operations Manager

Genworth Financial • Richmond, VA

19h

About The Position

The Network Operations Manager is responsible for ensuring the reliability, security, and optimal performance of our network infrastructure. This role oversees the design, operation, and continuous improvement of enterprise networks—including edge, backbone, data center, and cloud environments—to maintain high availability and secure connectivity for users and systems. The manager leads technical engineering efforts, guides incident response, and collaborates with cross functional teams to implement modern network security and architectural best practices.

Requirements

• Bachelor’s Degree, preferably in Computer Science, Information Technology, or equivalent experience.
• 10+ years of experience in network engineering, network security, or network architecture roles with 3+ years of proven management experience.
• Working knowledge of Cisco and Palo Alto networking technologies.
• Experience with Cisco networking technologies.
• Strong analytical and problem‑solving ability.
• Clear communication skills for both technical and non‑technical audiences.
• Collaborative mindset with an emphasis on cross‑team partnership.
• Ability to lead through change, prioritize effectively, and manage multiple concurrent initiatives.

Nice To Haves

• Experience in vendor and contract management, particularly with managed services providers.
• Experience supporting distributed teams across multiple time zones.
• Familiarity with security frameworks such as NIST CSF, CIS Controls, or ISO 27001 to help assess and enhance network controls.
• Experience developing and maturing KPIs, SLAs, and SLOs.

Responsibilities

• Lead a team of network engineers and analysts, providing guidance, mentoring, and oversight of operational workflows.
• Collaborate with cross‑functional teams including security, infrastructure, cloud engineering, and application support.
• Drive incident, change, and problem management processes to minimize service disruptions.
• Optimize network performance, capacity, and resiliency through proactive monitoring, analytics, and continuous improvement initiatives.
• Lead upgrades, lifecycle management, patching, and modernization of network infrastructure.
• Support security initiatives such as microsegmentation, SASE/SSE deployments, compliance monitoring, and evaluation of new security products.
• Ensure secure connectivity for remote users, branch offices, and distributed teams using SASE/SSE solutions.
• Assess the effectiveness of network controls, architectures, and processes, making recommendations for enhancement.
• Evaluate emerging network and security technologies, contributing to strategic planning and roadmap development.
• Assist in managed services oversight and KPI tracking and accountability.

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager