Network Operations Manager

Fiserv • Omaha, NE

3d • Onsite

About The Position

As a Network Operations Manager, you will be responsible for managing a global team of networking professionals whose primary responsibilities include proactive monitoring, incident response and troubleshooting, and break/fix engineering for a large-scale global network and security infrastructure. You will be responsible for daily operational management of global client facing team whose primary focus is service restoration and client service.

Requirements

• 6+ years of relevant professional experience
• 2+ years of experience in a people manager or lead role in a large, enterprise level environment
• 2+ years of experience with Cisco technologies
• Strong knowledge of the ITIL model including incident management, change management, and problem management
• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Nice To Haves

• Experience with Visio and network diagramming
• Prior knowledge and experience with load balancing and configuration of Cisco switches and routers
• Proficient in troubleshooting with packet capture tools and network protocol analysis
• Thorough understanding of the OSI Model

Responsibilities

• Lead and manage a Network Operations team to ensure efficient and effective network performance and uptime
• Oversee proactive network monitoring and incident response, ensuring timely resolution of issues
• Lead and drive severity 1, 2 and 3 incident calls, participating in root cause analysis and problem resolution and provides effective communication to NWOPS director and senior leadership
• Implement and enforce network security measures to protect sensitive data.
• Develop and maintain documentation and standard operating procedures for network operations
• Coordinate with other departments to resolve complex network issues and improve network service and provide technical guidance and serve as an escalation point for the Network Operations team.
• Conduct goal setting and performance reviews and provide training and development opportunities for team members including one on ones with associates
• Identify and drive workload reduction items as well as automation opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees