Network Operations Engineer

I3 Broadband LLC•Saint Peters, MO

1d•$70,000 - $90,000•Onsite

About The Position

The Network Operations Engineer is responsible for the performance, reliability, and operational integrity of i3 Broadband’s network infrastructure, including access, transport, and service delivery platforms. This role goes beyond monitoring and basic troubleshooting to include advanced diagnostics, root cause analysis, automation, and continuous improvement of network operations. The ideal candidate is a highly technical professional who can operate as a Tier 2/3 escalation point, lead incident response, and proactively identify opportunities to enhance network stability, scalability, and customer experience.

Requirements

3-6+ years of experience in Network Operations, NOC, or Network Engineering environments is required
Strong understanding of the OSI model and protocol stack
Strong understanding of TCP/IP, VLANs, routing protocols (OSPF, BGP preferred)
Strong understanding of Layer 2/Layer 3 switching and routing concepts
Experience with VoIP, SIP, and IP video delivery platforms
Experience with network monitoring and telemetry tools
Proficiency with packet analysis tools (e.g., Wireshark)
Proficiency with network diagnostics and circuit testing tools
Proficiency with ticketing and incident management systems
Ability to troubleshoot across multiple network layers and domains
Basic to intermediate experience with scripting (Python, Bash, or similar)
Basic to intermediate experience with network automation tools (Ansible, APIs, etc.)
Familiarity with system integrations and monitoring enhancements

Nice To Haves

Bachelor’s degree in engineering, Telecommunications, Computer Science, or related technical field preferred
Experience in ISP, telecom, or broadband environments strongly preferred
CCNA/CCNP, JNCIA/JNCIP, Nokia NRS I/II, or equivalent preferred
Relevant certifications in fiber, VoIP, or network operations are a plus
Experience with fiber access technologies (GPON, XGS-PON preferred)

Responsibilities

Provide advanced monitoring and operational support of complex network environments, including fiber access (GPON/XGS-PON), IP/MPLS transport, voice, and video services
Utilize and optimize network monitoring platforms to ensure high availability and performance SLAs are consistently met
Identify trends and anomalies in network behavior and take proactive action to prevent service degradation
Lead real-time incident response and assume technical ownership during network outages or degradation events
Perform advanced troubleshooting using network analysis tools (packet capture, flow analysis, telemetry)
Drive root cause analysis (RCA) and implement corrective/preventative actions
Escalate and coordinate with Engineering, Vendors, and Field Operations as required
Troubleshoot complex Layer 1–3 issues across LAN/WAN, routing, switching, optical, and access networks
Support and resolve issues related to high-speed data, VoIP, and IP video services
Act as a Tier 2/3 escalation point for internal teams and customers
Collaborate with Network Engineering to support network upgrades, migrations, and expansions, and the implementation of new technologies and services
Develop and maintain standard operating procedures (SOPs) and methods of procedure (MOPs)
Identify and implement automation opportunities to improve operational efficiency
Maintain accurate incident records, network documentation, and operational runbooks
Generate reports on network performance, incident trends, and SLA compliance
Contribute to knowledge base development and operational best practices
Serve as a technical leader during major incidents and maintenance events
Promote a culture of accountability, continuous learning, and operational excellence