Network Operations Engineer
About The Position
The Network Operations team is responsible for maintaining the operational stability of all aspects of Pico’s proprietary electronic trading network, PicoNet, a cutting edge, multi-vendor, multi-technology network that spans over forty locations globally. Network Operations provides critical front-line support across many of Pico’s infrastructure technology domains, including Global and Regional WAN connectivity, Metro Area Dark Fibre networks, Ultra Low Latency Trading Fabric, Edge connectivity to 200+ financial markets, Data centre LAN networks in 40+ locations, Market Data feeds, and Bespoke client trading environments. The team is global, with regional teams in London, New York, Singapore, and Tokyo, operating a follow-the-sun model for 24/7/365 network support. This is a client-facing role requiring high standards of customer service and technical support for both internal and external clients. The role also offers opportunities to participate in project-based initiatives and collaborate with other technology teams.
Requirements
- 10 years of experience working in a large enterprise or service provider environment.
- At a minimum hold a CCNP certification, ideally certified in CCIE, or equivalent level of knowledge and experience.
- Clear written and verbal communication skills.
- Ability to prioritize and manage own workload.
- Solid understanding of IPv4 addressing with the ability to subnet using VLSM.
- Demonstrable understanding and experience supporting 1q VLANs and Trunks.
- Demonstrable understanding and experience supporting Multiple Spanning Tree protocol.
- Demonstrable understanding and experience supporting Etherchannel.
- Demonstrable understanding and experience supporting Static routing.
- Demonstrable understanding and experience supporting OSPFv2.
- Demonstrable understanding and experience supporting BGPv4.
- Demonstrable understanding and experience supporting Routing protocol redistribution.
- Demonstrable understanding and experience supporting Network traffic engineering using routing policies.
- Demonstrable understanding and experience supporting Access Control Lists.
- Demonstrable understanding and experience supporting Network Address Translation.
- Good understanding of the TCP/IP stack and TCP/UDP operation.
- Ability to diagnose the root cause of networking issues within complex network environments.
- Ability to create and analyse packet captures to identify network and application issues.
- Experience supporting enterprise firewall platforms.
- Experience configuring and troubleshooting IPSec VPNs.
- Experience working with Network Management Systems utilising SNMP and Syslog.
Nice To Haves
- Experience working within the Financial Industry preferred.
- Demonstrable understanding and experience supporting PIM Sparse Mode Multicast, Source Specific Multicast, and IGMPv2/v3.
- Demonstrable understanding and experience supporting Network Time protocols – PTP, NTP, PPS.
- Experience supporting the following platforms: Arista, Cisco Nexus, Cisco ASA, Fortigate, Palo Alto, Corvil.
- Experience using automation technologies: Python, Ansible, Git.
Responsibilities
- Diagnose the root cause of operational issues and provide suitable technical solutions for effective resolution.
- Perform triage, troubleshooting, and fault resolution as part of Pico’s Incident Management process.
- Monitor the operational health of the network infrastructure using event management systems and analysis tools.
- Prepare and implement network changes in accordance with Pico’s change management policy.
- Work directly with clients to assist with support queries in alignment with Service Level Agreements, SLAs.
- Identify opportunities within the environment to reduce inefficiencies, increase operational stability, and enhance security.
- Create and maintain technical documentation, including: infrastructure diagrams, procedural runbooks, and knowledge base pages.
- Adopt the use of the Devops toolset to efficiently complete discovery and implementation tasks.
- Manage client and internal case queues for all incident and project-based work.
- Participate in global team collaboration efforts, including: shift handover, technical peer reviews, and knowledge transfers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
