Network Operations Engineer L1

Technium•Marlborough, MA

3d•Onsite

About The Position

An Operations Engineer L1 is a highly motivated, technically savvy individual working in a Network and Security Operations Center. This position will require a proactive engineer who works well in a team environment but can also work independently to identify and resolve issues in our customers’ environments rapidly. In addition to excellent networking and security fundamentals, the candidate should also have experience in a variety of technologies such as switching, routing, and next-generation firewalls.

Requirements

Switching, Routing, Next-Generation Firewalls including Cisco, Checkpoint, and Palo Alto
Ability to work independently to resolve incidents
Strong analytical, problem-solving, and conceptual skills
Ability to monitor, tune, and troubleshoot systems
Strong customer focus. Must work well with customers of varying levels of technical expertise in high-pressure situations and complex environments
Ability to adapt to changing business processes, technologies, and environments
Excellent organizational skills
Strong desire and ability to quickly learn, become competent in and apply new skills
Excellent interpersonal and teamwork skills
Must be proactive and able to work with minimal supervision
Ability to work on cross-functional teams
Ability to work in pressure situations

Nice To Haves

Occasional travel for training and/or conferences

Responsibilities

Contribute directly to Technium’s mission of building and operating exceptional, secure networks.
Collaborate with engineers, project managers, and leadership to deliver reliable results for customers.
Take initiative: identify issues, propose solutions, and follow them through to completion.
Balance independence with teamwork — knowing when to ask for input and when to move decisively.
Represent Technium’s values in every interaction: honesty, professionalism, and curiosity.
Exhibit ownership through a customer-first approach using knowledge and care as key differentiators.
Follow all Network Operation Engineer policies, processes, and procedures
Communicate professionally and effectively with customers and team members
Effectively utilize the Technium Tools to gather information on the issue
Document the issue by creating and accurately completing an Incident Ticket
Review the applicable Knowledge articles for rapid resolution steps if applicable
Escalate complex network and security incidents to senior engineers as needed
Attend regular internal and external training sessions
Work towards development goals in line with your development plan
Duties are expected to be performed in normal duty hours but there may be events that will occur during non- duty hours, weekends or holidays that may require work to be accomplished. This role is expected to provide on-call support during non-duty hours when needed.
This role will be part of our on-call rotation, including some night and weekend work as needed