Network Operations Center (NOC) Manager
About The Position
GovCIO is currently hiring a Network Operations Center (NOC) Manager with an active Secret clearance to support a large, mission-critical federal enterprise network environment. This individual will lead day-to-day NOC operations, oversee multiple technical teams, and serve as a key point of communication for operational status, incidents, and outages. This position will be located in Arlington, VA, and will be a hybrid position. The ideal candidate is a hands-on leader with deep Cisco networking expertise who thrives in fast-paced environments, can balance management responsibilities with technical execution, and is comfortable working directly with government customers in a high-visibility role.
Requirements
- High School with 9+ years of overall Network/Systems (or commensurate experience)
- 5+ years of management experience
- Strong Cisco networking experience (routers & switches)
- Prior NOC environment experience (enterprise-scale preferred)
- Exposure to Windows server environments and basic systems troubleshooting
- Hands-on network troubleshooting and configuration capability
- Experience with incident response, escalations, and outage management
- Strong customer-facing and stakeholder communication skills
- Ability to work early hours and operate in a fast-paced, high-pressure environment
- Clearance Required: Active Secret clearance with the ability to obtain and hold DEA suitability
Nice To Haves
- Experience with ScienceLogic (network monitoring)
- Experience with ServiceNow ticketing
- CCNA certification or other Cisco Certifications #JP #DICE #Bluestone
Responsibilities
- Manage a 24x5x365 Network Operations Center supporting the DEA enterprise network
- Oversee 10–15 staff across Tier 1 NOC, Tier 2 Network, and Tier 2 Field/Customer Support teams
- Ensure effective network monitoring, alert triage, and outage response
- Review and coordinate Authorized Service Interruptions (ASIs)
- Oversee incident escalation, vendor coordination, and service restoration
- Provide leadership oversight while remaining hands-on when needed
- Lead daily customer meetings
- Present updates in weekly government status meetings
- Produce and deliver weekly NOC activity and performance reports
- Ensure accurate, timely broadcast communications during outages
- Act as a visible leadership presence and escalation support for operations
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
