NOC Site Operations Manager

General Dynamics Information Technology

7d•Remote

About The Position

HOW A NETWORK OPERATIONS CENTER SITE OPERATIONS MANAGER MAKES AN IMPACT At GDIT a NOC Site Operations Manager provides operational leadership and oversight for the execution multiple on-site IT operations teams across several Air Force bases in the Continental U.S. The NOC Site Operations Manager will remotely oversee the day-to-day IT operations at these bases and will coordinate and provide reach back support from the Network Operations Center team. This role is responsible for the managerial and technical oversight of IT operations activities including workforce direction, processes, and reporting. This role manages on site services and budget to support optimized performance to meet or exceed contractual SLAs. HOW A NOC SITE OPERATIONS MANAGER WILL MAKE AN IMPACT Oversees a multiple IT operations teams consisting of system admins, cyber security analysts, network engineers, network admins, cable and fiber technicians. Supervises each site lead. Oversee and report operational network statistics including KPIs, SLAs, QoS, and EOL configuration management items Manage risks and resolve issues that affect change scope, schedule, and quality. Ensures coordination of Tier 2 and Tier 3 support with co-located Network Integration team and engineers. Participates in operational briefings and meetings to provide situational awareness and status for network monitoring, compliance, and liaison capability. WHAT YOU’LL NEED TO SUCCEED: Education: Bachelor’s Degree from an accredited institute in a related field. (Will consider 4 additional years of experience in lieu of degree). Required Experience: 12+ years of increasing responsibilities working and leading remote operations centers Strong demonstrable fundamental technical knowledge of networks, systems, and general IT systems (email, phones, word processors etc.) Thorough understanding of wireless networking and general IT functions Excellent troubleshooting, problem-solving and collaborative skills Thorough knowledge of ITSM best practices and supporting systems Required Technical Skills: Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels. Experience with Cisco and Aruba network equipment. Security Clearance Level: DoD Secret Level Clearance required Required Certifications: CISM or DOD 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC)

Requirements

12+ years of increasing responsibilities working and leading remote operations centers
Strong demonstrable fundamental technical knowledge of networks, systems, and general IT systems (email, phones, word processors etc.)
Thorough understanding of wireless networking and general IT functions
Excellent troubleshooting, problem-solving and collaborative skills
Thorough knowledge of ITSM best practices and supporting systems
Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels.
Experience with Cisco and Aruba network equipment.
DoD Secret Level Clearance required
CISM or DOD 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC)
Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.

Nice To Haves

12+ years management of increasing level of of base area network and/or NOC work
ITIL V3/4 Foundation or higher

Responsibilities

Oversees a multiple IT operations teams consisting of system admins, cyber security analysts, network engineers, network admins, cable and fiber technicians.
Supervises each site lead.
Oversee and report operational network statistics including KPIs, SLAs, QoS, and EOL configuration management items
Manage risks and resolve issues that affect change scope, schedule, and quality.
Ensures coordination of Tier 2 and Tier 3 support with co-located Network Integration team and engineers.
Participates in operational briefings and meetings to provide situational awareness and status for network monitoring, compliance, and liaison capability.