Network Operation Center (NOC) Technician - Tier II

Accelecom•Sandy Springs, GA

About The Position

The NOC Technician (Tier II) is the primary break/fix resource within Accelecom’s Service Assurance organization. This role is responsible for hands-on troubleshooting and restoration of network services across Layer 1–3, including fiber infrastructure, routing, and switching. As the technical escalation point from Tier I, the NOC Technician plays a critical role in restoring service quickly, maintaining SLA performance, and ensuring network stability

Requirements

Hands-on experience in telecom, ISP, or network operations environments
Strong troubleshooting skills across: o Layer 1: Fiber optics, light levels, physical connectivity o Layer 2: VLANs, switching, interface errors o Layer 3: IP routing, BGP, network pathing
Experience diagnosing outages, flapping circuits, and performance issues
Familiarity with network tools (SNMP, SSH, monitoring platforms)
Ability to work incidents end-to-end in a high-pressure, real-time environment
Strong documentation and communication skills

Responsibilities

Lead break/fix troubleshooting and service restoration for network outages and degradations
Diagnose and resolve issues across OSI Layers 1–3 (fiber, transport, routing, switching)
Troubleshoot fiber optic circuits, including light levels, cuts, and physical layer faults
Identify and resolve routing issues (BGP), VLAN misconfigurations, and interface errors
Investigate and resolve slow speed / throughput issues and service degradation
Isolate fault domains (customer LAN, CPE, core network, or third-party provider)
Coordinate with OSP, Engineering, vendors, and field technicians for restoration
Provide hourly updates on high-priority (P1/P2) incidents
Own ticket accuracy, documentation, MTTR tracking, and SLA compliance
Escalate complex or high-impact issues as required
During nights, weekends, and holidays, the NOC Technician assumes full operational responsibility, including monitoring, ticket creation, troubleshooting, customer impact assessment, and escalation.