Network Operation Center (NOC) Technician - Tier II

Accelecom • Sandy Springs, GA

4d

About The Position

The NOC Technician (Tier II) is the primary break/fix resource within Accelecom’s Service
Assurance organization. This role is responsible for hands-on troubleshooting and restoration of
network services across Layer 1–3, including fiber infrastructure, routing, and switching. As the
technical escalation point from Tier I, the NOC Technician plays a critical role in restoring service
quickly, maintaining SLA performance, and ensuring network stability

Requirements

• Hands-on experience in telecom, ISP, or network operations environments
• Strong troubleshooting skills across: Layer 1: Fiber optics, light levels, physical connectivity Layer 2: VLANs, switching, interface errors Layer 3: IP routing, BGP, network pathing
• Experience diagnosing outages, flapping circuits, and performance issues
• Familiarity with network tools (SNMP, SSH, monitoring platforms)
• Ability to work incidents end-to-end in a high-pressure, real-time environment
• Strong documentation and communication skills

Responsibilities

• Lead break/fix troubleshooting and service restoration for network outages and degradations
• Diagnose and resolve issues across OSI Layers 1–3 (fiber, transport, routing, switching)
• Troubleshoot fiber optic circuits, including light levels, cuts, and physical layer faults
• Identify and resolve routing issues (BGP), VLAN misconfigurations, and interface errors
• Investigate and resolve slow speed / throughput issues and service degradation
• Isolate fault domains (customer LAN, CPE, core network, or third-party provider)
• Coordinate with OSP, Engineering, vendors, and field technicians for restoration
• Provide hourly updates on high-priority (P1/P2) incidents
• Own ticket accuracy, documentation, MTTR tracking, and SLA compliance
• Escalate complex or high-impact issues as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed