Network Operations Center (NOC) Analyst Lead

Resource Management Concepts•Crane, TX

38d

About The Position

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. We are seeking a Network Operations Center (NOC) Analyst Lead to oversee daily operations and personnel within a 0600-1900 M-F environment supporting a Department of Defense (DoD) customer. The NOC Analyst Lead will manage a small team of analysts responsible for network and security monitoring, incident triage, and operational compliance aligned with the Risk Management Framework (RMF). The Lead will ensure mission-critical systems remain available, secure, and compliant with DoD directives, policies, and cybersecurity standards. This role is both technical and supervisory, requiring hands-on operational awareness, leadership in shift management, and coordination across network, system, and cybersecurity disciplines.

Responsibilities

Supervise a team of three (3) NOC/SOC analysts, providing direction, task prioritization, and performance feedback.
Coordinate NOC/SOC shift coverage and ensure 0600-1900 M-F monitoring and response requirements are continuously met.
Serve as the primary escalation point for complex incidents or system outages.
Monitor, assign and triage Helpdesk tickets within one hour of opening.
Maintain situational awareness of network health, security posture, and mission impacts; brief management and stakeholders as needed.
Ensure team adherence to incident response, escalation, and reporting procedures.
Develop and maintain Standard Operating Procedures (SOPs), event escalation matrices, and continuity documentation.
Oversee enterprise network monitoring using tools such as SolarWinds, Cisco Firepower Management Console (FMC), and Secure Network Analytics (SNA).
Analyze and respond to alerts related to connectivity, latency, and performance degradation.
Review configuration baselines, track outages, and ensure timely restoration of network services.
Coordinate planned maintenance, configuration changes, and patch activities in accordance with DoD and company change control policies.
Manage and review security event monitoring and triage using SIEM platform Splunk and endpoint management tools Trellix and Tanium.
Oversee team response to cybersecurity incidents in accordance with internal incident response procedures.
Support vulnerability management activities - reviewing Tenable.sc results, tracking remediation actions, and validating compliance closure.
Ensure proper documentation and escalation of all security-related incidents to the ISSO or ISSM.
Coordinate with system owners, ISSOs, and ISSMs to support RMF continuous monitoring activities.
Ensure team members conduct periodic STIG checks, vulnerability scans, and configuration reviews to maintain system accreditation posture.
Support the development and maintenance of POA&Ms, control evidence, and audit artifacts.
Participate in cybersecurity working groups, readiness reviews, and ATO renewal activities as needed.
Promote a culture of compliance and operational discipline across the team.