The selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net’s carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients.
Obsessive Customer Service : First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement.
Network Monitoring & Troubleshooting: Continuously monitor and manage network systems, servers, applications for performance, availability, and security.
Incident Management: Identify, document, escalate, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses.
Ticket Management: Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail.
Network Configuration & Support: Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy.
Experience: 2+ years of experience in a Network Operations Center or similar role.
Technical Skills and Knowledge: Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP).
Accurately and completely enter and maintain network records and tickets.
Implement after hours service migrations and maintenance activities.
Knowledge of security monitoring and threat detection tools.
A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously.
Education: Associate or bachelor’s degree in information technology, Network Engineering, or a related field is required.
Certifications: At least (1) relevant certification such as CCNA, JNCIA, JNCIS, MCSE is required.
Any combination of the above requirements or equivalent education will be considered
A 24x7x365 Network Operations Center office environment