Network Operations Center (NOC) Associate - OIT

Emory • Atlanta, GA

14d • Onsite

About The Position

The Network Operations Center (NOC) Associate is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices. In the Network Operations Center, the analyst will also monitor critical processes for Emory's enterprise-wide systems and applications, and address interruptions and failures.

Requirements

• A high school diploma or equivalent, and relevant IT coursework.

Nice To Haves

• IP - Understanding of the OSI network model and the mechanics of the IP Protocol
• Ethernet - Understanding of the OSI network model and the mechanics of Ethernet
• Layer 1 - Understanding of transmission media
• Linux/Unix shell/cli orientation or experience
• Experience or exposure to Ethernet & IP protocol analyzers like Wireshark, tcpdump, etc.
• General understanding of IT security challenges as they relate to data networking
• Awareness of network monitoring protocols and their use
• Ability to display an aptitude for learning and a troubleshooting, and debugging mindset
• Practical knowledge of DHCP in operational environments
• Understanding of DNS requests and the types of available records needed to meet user needs
• Experience with incident management systems to track and manage workflow
• Understanding of Service Management practices in an operational setting
• Willingness to learn new technologies and maintain industry knowledge
• Understanding of the importance of diligence in documentation in an operations setting

Responsibilities

• Installs, configures, maintains, and troubleshoots network services and devices.
• Interacts with customers to resolve network issues.
• Performs inspections and upgrades.
• Develops and maintains documentation.
• Has strong technical aptitude about troubleshooting and testing activities related to network services.
• Has the aptitude to perform troubleshooting, testing, scripting and coding.
• Assists with systems, and executes modifications/changes to configurations within change control guidelines.
• Performs other related duties as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees