Lead Network Operations Analyst

OSC Global

13d

About The Position

The Lead Network Operations Analyst will manage and guide a group of network Operations Analysts who will perform network monitoring, reporting, and facilitate recovery from degraded or failed services in support of the US Government customer’s Network Operations Center (NOC) and Service Monitoring Center (SMC). The Lead Network Operations Analyst will provide an escalation point for technical support regarding incident response, service degradations, outages, and other service interruptions. The Lead Network operations Analyst will also investigate and troubleshoot hardware and software problems related to monitoring tools.

Requirements

Strong knowledge of IT Service Monitoring best practices and standards.
Ability to work within a team-oriented, collaborative environment, develop strong working relationships across organizations.
Excellent verbal, written and interpersonal communication skills, excellent organizational and multi-tasking skills.
Ability to support tasks and issues through to completion, strong follow-through and critical problem-solving skills.
Superior customer service skills.
Adaptable and capable of working in fast-paced environments.
High School Diploma or equivalent
Seven or more years' experience in Network Operations
Valid Security+ Certification
Must be US citizen
Must possess active secret security clearance or higher
Must be able to pass pre-employment background check

Nice To Haves

CCNP Certification preferred

Responsibilities

Plan, brief, and execute efficient Authorized Service Interruptions (ASI) with minimized impact to daily operations.
Monitor and support performance of critical infrastructure, to include network, storage, database, Mainframe, and other components and services. May include support during non-core hours.
Monitor and assess speed and performance of IT services, websites, and end-user assets.
Manage service or infrastructure outages or degradations via ticket creation and coordination with Help Desk, technical Subject Matter Experts, or support agencies for recovery.
Open, manage, and close service status flags for outage or server degradations. Maintain ongoing monitoring and communication of service flags through phone, email, and other means.
Investigate and document recovery and root cause of outages.
Support and maintain monitoring tools, researching, and testing improvements for recommendation and implementation.
Perform tool assessments to opportunities to improve performance or accuracy of notifications.
Create and update documentation needed to configure, operate, and recover monitoring tools and capabilities, Common Operating Procedures (COP), and other processes.
Provide direction, support and day-to-day guidance to team members to ensure high quality results and consistent alignment with goals and objectives.
Perform other duties as appropriate and as assigned.