Network Operations Lead/Manager

GD Information Technology•Ashburn, VA

11d•Onsite

About The Position

Network Operations Manager Advance how our customers operate while you advance your career. Join GDIT as a Network Operations Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT As a Network Operations Manager, you will be part of a program that provides ongoing support for Custom and Border Protection’s (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise. This role is contingent upon contract award expected in early 2026.

Requirements

Education: Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications
Experience: 10+ years of related experience
Relevant certifications such as ITIL v3 OR v4, CCNA, CCNP or CCIE.
Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
Showcase leadership abilities by managing projects and teams.
Be proficient in project management and have knowledge of security and compliance issues.
Role requirements: Work onsite

Responsibilities

Provide technical guidance for directing and monitoring information systems operations.
Plan, organize, and direct the Network Operations Team to ensure the stable operation of CBP’s network infrastructure.
Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk.
Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, and wireless.
Responsible for managing and setting priorities for the Network Management Operations team.
Provide support to CBP end users, operations personnel, and strategic program management.
Ensure effective monitoring and response to hardware, software, and network problems.
Coordinate and manage the routine testing and analysis of all elements of the network facilities.
Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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