Network Operational Resident Engineer

HPE•Albany, OR

3d•$109,000 - $251,000•Remote

About The Position

As a Network Operations Resident Engineer at Hewlett Packard Enterprise, you will provide proactive and reactive technical support to ensure the stability, performance, security, and continuous improvement of a large-scale enterprise networking environment. You will serve as a trusted technical advisor, supporting day-to-day network operations, technology transformation initiatives, lifecycle management, and strategic projects, with a focus on customer satisfaction and operational excellence. You will work with customer stakeholders, HPE Networking teams, technical support organizations, and engineering resources. The role calls for strong experience supporting enterprise networks, WAN and SD-WAN environments, security platforms, wireless technologies, network migrations, and customer-facing operational engagements. The role is designated Remote/Teleworker, primarily working from home. Grand Rapids, Michigan, is the preferred location but is not required. Travel to the customer location in Grand Rapids is approximately 25% based on customer and project needs; relocation is not required. You may need to travel for customer activities, project milestones, production changes, and onsite engagements, and to support planned maintenance windows and production activities outside standard business hours when required.

Requirements

Bachelor's or master's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent practical experience.
Typically 6–10 years of experience in enterprise networking, network engineering, consulting, or related technical roles.
Demonstrated hands-on experience supporting complex enterprise network environments.
Advanced hands-on knowledge of Mist WAN Assurance and WAN Edge technologies.
Strong practical experience with Session Smart Router (SSR), including deployment, configuration, traffic flows, routing, high availability, multiple WAN paths, monitoring, maintenance, and troubleshooting.
Strong practical experience with Juniper SRX platforms, including configuration, routing, security policies, security zones, NAT, VPN/IPsec, high availability, monitoring, maintenance, and troubleshooting.
Strong understanding of SD-WAN concepts and architectures, including WAN underlay/overlay, application policies, application-aware traffic steering, path selection, resiliency, high availability, and site-to-site connectivity.
Strong hands-on experience with Mist Wireless, including WLAN configuration and operations, wireless client connectivity, authentication, roaming, RF troubleshooting, and performance optimization.
Experience using Marvis Virtual Network Assistant and Mist AI-driven operational capabilities to investigate and resolve network and user-experience issues.
Experience working with Mist Service Level Expectations (SLEs), insights, events, alerts, and telemetry.
Strong knowledge of enterprise routing, networking, and security technologies, including BGP, OSPF, TCP/IP, VLANs, routing policies, DHCP, DNS, NAT, and VPN/IPsec technologies.
Ability to troubleshoot complex, multi-domain network issues and isolate problems across WAN, SD-WAN, SRX, routing, security, VPN/IPsec, wireless, client connectivity, and application paths.
Excellent analytical and problem-solving skills, including the ability to independently lead complex technical investigations.
Strong operational discipline in production environments, including change planning, validation, troubleshooting, escalation, and documentation.
Excellent written and verbal communication skills, including the ability to explain complex technical concepts, issues, risks, and recommendations to technical and non-technical stakeholders.
Ability to operate independently in a customer-facing environment while collaborating effectively with customer teams, support organizations, and engineering resources.
Ability to provide technical leadership, knowledge transfer, and mentoring to engineers and customer technical teams.

Nice To Haves

Previous experience in a customer-facing engineering, consulting, professional services, or Resident Engineer role.
Knowledge of Mist Wired Assurance and Juniper EX switching.
Relevant HPE Juniper Networking or Mist certifications.

Responsibilities

Serve as a customer technical advisor and subject matter expert across Mist WAN Assurance, Session Smart Router (SSR), SD-WAN, Juniper SRX, and Mist Wireless technologies.
Design, deploy, configure, operate, and troubleshoot Mist-managed WAN Edge and SSR-based SD-WAN solutions.
Provide technical expertise for WAN Edge configuration, routing, application policies, traffic steering, path selection, high availability, and site connectivity.
Configure, operate, and troubleshoot Juniper SRX platforms, including routing, security policies, security zones, NAT, VPN/IPsec connectivity, and high-availability deployments.
Support Mist Wireless configuration, operations, monitoring, troubleshooting, and optimization.
Use Marvis Virtual Network Assistant, Service Level Expectations (SLEs), Mist insights, events, alerts, and telemetry to identify and troubleshoot network, user connectivity, and performance issues.
Troubleshoot complex issues across WAN, SD-WAN, SRX, routing, security policies, VPN/IPsec, wireless connectivity, authentication, roaming, RF, and application connectivity.
Apply networking fundamentals to troubleshoot BGP, OSPF, TCP/IP, LAN/WAN connectivity, routing policies, VLANs, DHCP, DNS, NAT, and VPN/IPsec.
Analyze network behavior and performance, identify root causes, and recommend technical and operational improvements.
Support production changes, maintenance activities, software upgrades, incident resolution, and technical escalations.
Collaborate with customer engineering and operations teams, HPE support organizations, and engineering teams to resolve complex technical issues.
Develop and maintain technical documentation, implementation and operational procedures, and troubleshooting guidance.
Provide knowledge transfer, technical guidance, and mentoring to customer technical teams.
Own technical issues and communicate status, risks, findings, and recommendations effectively to customer stakeholders.
Work as an integrated member of the customer's technical environment remotely and onsite as required, including approximately 25% travel to Grand Rapids, Michigan.
Support planned production changes and maintenance activities outside normal business hours when required.