Network Operation Center Analyst 1

Louisiana State University

7d•Onsite

About The Position

The Network Operations Center (NOC) Admins monitors and executes the daily operational administrative activities needed to manage IT services and performs technical analysis of network system issues and outages as they occur across customer enterprise networks on the LSU campus. This position is deemed critical to campus operations and will be required to report to or remain on campus during times of emergency, or closure, and holidays. This position is also required to work nights and weekends. The NOC makes decisions and adjustments executes changes to ensure optimal network performance and organizational productivity. This position will be responsible for front line24x7 monitoring of network. devices and data center infrastructure, and critical services of ITS and LSU Online equipment as well as responding to and troubleshooting network incidents as reported by monitoring systems. The Network operations center (NOC) is a centralized place from which enterprise information technology (IT) administrators -- either internal or third party -- supervise, monitor and maintain a telecommunications network 24x7. A NOC employee is expected to have expertise in monitoring tools, ITSM tools, backup and DR tools. Knowledge of service subject matter and business processes. Knowledge of incident models, diagnostic tools, methods. Analytical skills. This position will require shift work.

Requirements

Bachelor’s Degree
Driver's License
Valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment.

Nice To Haves

Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems.
Demonstrated ability to operate and interpret results of network test equipment.
Experience with the installation of fiber optic and cat 5/5e/6 cabling.
Experience with network management systems and network security equipment.
CompTIA A+ Network +
CCNA
JNCIA

Responsibilities

Provide timely response to all incidents, outages and performance alerts.
Categorize issues for escalation to appropriate technical teams.
Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.
Work with internal and external technical and service teams to create and/or update knowledge base articles.
Provides or sources expertise and solutions required to meet customer needs.
Participates in unit development and planning activities to enhance unit capabilities and sustainability.
Validates link performance, quality, and reliability; Monitors and analyzes statistical data to improve system performance.
Apply researched and proven methodologies, networking principles, practices, and procedures to configure, maintain, and/or troubleshoot networking systems and protocols.
Installs and upgrades network hardware and software to add new features of secure against vulnerabilities.
Configures and automates switches, router, firewalls, and other network appliances.
Manage and operate systems that provide critical ITS services.
Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.
Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP telephony systems, servers, storage, backup, operating systems, mainframe, physical infrastructure, and core applications and services of ITS and LSU Online.
Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).
Support multiple technical teams in 24 x 7 environment operational environments with high 100% uptime requirements.
Ensures that services to customers are delivered as specified in customer SLA.
Establishes and maintains good working relationships with stakeholders within the LSU community.
Cross trains, mentors, and Provides knowledge sharing with junior team members, other departmental analysts, and other university personnel as needed.
Participates, or may serve as leads, in the investigation, testing, and troubleshooting of advanced network outages or issues.
Creates, maintains, and publishes support documentation for internal and external use.
Available On call for after-hours for escalated network down issues.
Document all actions in accordance with standard company policies and procedures.
Notify customer and third-party service providers of issues, outages and remediation status.
Strives to strike an optimum balance between working independently and collaborating with other NOC support analysts and management to deliver services to customers.
Acts as an advocate for the NOC and ITS Documentation and maintenance of network systems and equipment, circuit records, billing records, procedures, ensure the knowledge base system is up to date, internal switch notation.
Other duties as assigned.