Network Observability Solution Engineer (Komodo Eye SME) (Formerly Known As Grid Observer)

TEKsystems • Henrico, VA

17d • $75 - $90 • Remote

About The Position

We are seeking a highly experienced Network Observability Solution Engineer (Komodo Eye SME) to help lead a large-scale Network Operations Center (NOC) modernization initiative. This role will serve as the subject matter expert for the enterprise observability platform, driving strategic monitoring, event correlation, automation, and operational visibility across a complex, mission-critical infrastructure environment.
This position is ideal for candidates who have deep expertise in enterprise monitoring, network operations, observability platforms, and large-scale NOC transformation efforts. You will play a key role in helping the organization evolve from a reactive support model to a proactive, data-driven operational framework.

Requirements

• Extensive experience in enterprise monitoring, observability, network operations, or infrastructure engineering.
• Hands-on experience with Komodo Eye (formerly Grid Observer) or similar enterprise observability platforms.
• Strong understanding of large-scale network environments and operational monitoring.
• Experience generating executive-level reporting and operational health metrics.
• Deep knowledge of: Network monitoring, Event correlation, Incident management, Network performance analysis, Operational analytics, Automation and observability best practices
• Strong networking experience including: QoS (Quality of Service), Routing and Switching, Network Telemetry, Multi-service Networks, gRPC-based Infrastructure, Legacy Serial Network Equipment
• Experience working within large enterprise or mission-critical environments.
• Candidates should have hands-on experience with one or more of the following enterprise monitoring and observability platforms: SolarWinds, Splunk, Dynatrace, Datadog.

Nice To Haves

• Experience with one or more of the following: Grafana, Elastic, Prometheus, OpenTelemetry, ServiceNow Event Management, BigPanda, Cribl
• Additional experience with: AIOps initiatives, Enterprise event correlation, Automation and orchestration, NOC transformation programs, Utility, energy, telecommunications, or other highly regulated industries
• The ideal candidate is an expert-level observability professional who combines: Strong network engineering expertise, Advanced monitoring and observability knowledge, NOC operational experience, Automation and analytics capabilities, Executive communication and reporting skills, Experience integrating multiple monitoring platforms into a centralized observability ecosystem

Responsibilities

• Lead the strategic implementation, optimization, and operational management of the Komodo Eye (Grid Observer) platform.
• Design and maintain enterprise-wide monitoring and observability solutions supporting thousands of infrastructure assets.
• Develop dashboards, health reports, executive summaries, and operational analytics.
• Generate daily, weekly, and executive-level reports on network health, performance trends, and operational anomalies.
• Build and enhance monitoring, alerting, event correlation, and automation capabilities.
• Integrate observability platforms with enterprise monitoring, analytics, and service management tools.
• Support NOC modernization initiatives and help drive AIOps adoption.
• Collaborate with network engineering, infrastructure, operations, and leadership teams to improve visibility and service reliability.
• Analyze network performance trends and identify opportunities for optimization.
• Create operational standards, monitoring best practices, and observability roadmaps.
• Participate in architecture reviews, operational transitions, and strategic planning activities.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed