Network Manager

Nexiva•Chicago, IL

2d•Hybrid

About The Position

The Network Manager (Manager) provides guidance, oversight and serves as a technical expert in implementing best practices for the Hospital Information Systems (HIS) Network Engineering. Enables team members to implement and maintain network hardware and software, analyze problems, and monitor networks to ensure HIS service availability to system users. The Manager is responsible for the design and support of all computer network services, including local-area networks (LAN), wide-area networks (WAN), network segments, Voice-Over-IP (VOIP) services, VPN tunnels, and Internet and Intranet systems. The Manager is responsible for gathering data to identify customer needs and applying that data in identifying, interpreting, and evaluating system and network requirements as well as coordinating and implementing network security measures.

Requirements

Bachelor's degree or higher field from an accredited college or university
Seven (7) years network (LAN/WAN/VOIP) experience
Five (5) years of IT management experience in a health or hospital environment
Three (3) years of experience supervising and/or managing unified communications staff
Experience building and managing Network Operations function related to monitoring, and responding to alerts, availability and performance of the enterprise network system
Experience and applied knowledge of network architecture, design, and delivery as it relates to Information Network Security and the overall design and architecture of the Network and Security Infrastructure
Experience and applied knowledge of VOIP and Unified Communications and how to enable network services to support this technology across the enterprise.
Current project management experience
Knowledge concerning all network technology including LAN, WAN concepts, wireless technology, VOIP concepts, and network architecture
Knowledge of trends, issues, and accepted best practices relevant to the position
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age
Advanced Troubleshooting skills
Excellent analytical, critical thinking, negotiation, problem-solving, organization and time management skills
Demonstrate strong organizational, management and leadership skills
Demonstrated ability to lead teams in successfully implementing new technologies and services
Ability to prioritize, plan, and organize projects and tasks
Ability to multi-task and meet deadlines in a fast paced and stressful environment
Ability to function autonomously and as a team member in a multidisciplinary team

Nice To Haves

Masters degree or higher in Information Technology, Computer Science, Management Information Systems, or Business from an accredited college or university
Ten (10) years network (LAN/WAN/VOIP) experience
Seven (7) years of IT management experience in a health or hospital environment
Five (5) years of experience supervising and/or managing unified communications staff

Responsibilities

Provides guidance, oversight, training, standards, and best practices to empower the HIS Network Services team.
Supervises IT staff, including evaluating performance and setting performance goals.
Works with the Network Information Officer to align IT roles and positions with the needs of the organization.
Fosters built-in quality within the HIS Network Engineering team.
Mentors IT staff by providing opportunities for professional growth via education in IT concepts, guidance, and hands-on training.
Requires standard operating practices within the IT Department of excellent customer service, high quality of work, and thorough documentation of systems, changes, problems, and resolutions.
Maintains current diagrams of the network infrastructure; ensures network infrastructure has optimal performance in accordance with standards.
Leads in planning and design of solutions and explores solution alternatives; represents the Network Engineering practice perspective in architecture decisions.
Works with customers, stakeholders, suppliers, and other team members to establish high-level network requirements, design, intent, and deliverables; helps establish the solution models and documents network requirements.
Establishes critical network-related Nonfunctional Requirements such as reliability, security, recoverability, and scalability at the solution level; participates in the definition of others.
Analyzes and validates the economic impact of network design decisions and provides recommendations on budget and cost reduction efforts.
Works with stakeholders to develop, analyze, on implementation of enabling network platforms.
Works with HIS Security and Network Information Officer to plan and develop the network strategic plans in support of upcoming business requirements, equipment upgrades and new technologies.
Serves as the product owner for all computer network services, including local-area networks (LAN), wide- area networks (WAN), network segments, Voice-Over-IP (VOIP) services, VPN tunnels, and Internet and Internet/Intranet systems.
Maintains and forecasts budgets to include capital and operating expenses.
Contributes to the support and the success of the organization by providing technical expertise and the ability to determine, deliver and maintain appropriately functional and scalable technologies and platforms necessary to support the organization's growth and development.
Performs other duties as assigned.