CommTech 4, Network Maintenance (DOT), Mishawaka, IN

Comcast • Mishawaka, IN

5d • Onsite

About The Position

This is a local role requiring the candidate to live within 30 miles of the service area. The position involves hands-on network maintenance, including troubleshooting, outage repair, and routine plant maintenance. The role offers benefits starting on Day 1 and opportunities for internal promotion. The company is known for investing in its employees. The technician will be responsible for maintaining and repairing various Comcast services, including Video, Comcast Digital Voice (CDV), and Comcast High Speed Data (CHSI), which includes Home Networking and Home Plug. The role also requires participation in an on-call rotation.

Requirements

• Minimum of twelve months cable telecommunications, broadband, or similar experience.
• Must possess a valid driver's license and satisfactory driving record.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Must have the ability to comply with safety procedures and requirements.
• Must be able to work while standing 50-70% of the time.
• Must have the ability to climb ladders and operate aerial lifts up to 34’ feet above ground, as determined by the system's requirements.
• Must possess the ability to use basic cable test equipment.
• Must have the ability to use basic cable installation tools and hand tools, which will include the use of a hand shovel.
• Lifts and carries loads of 70 lbs. or more.
• Must have vision ability of: close vision, peripheral vision, ability to adjust focus and differentiate colors.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Must possess the ability to manipulate objects such as pens, keyboard and mouse.
• Regular, consistent and punctual attendance.
• Demonstrates professional conduct and appearance.

Nice To Haves

• CT3 Advanced and Above Technicians Preferred.

Responsibilities

• Perform routine plant maintenance, troubleshooting calls, surveys, locates, and outage repair.
• Track and repair Cumulative Leakage Index (CLI).
• Perform power supply maintenance and construction maintenance in accordance with Company procedures and practices.
• Troubleshoot and resolve service failures related to Company services such as Video (analog and digital), Comcast Digital Voice (CDV), and Comcast High Speed Data (CHSI) inclusive of Home Networking and Home Plug.
• Troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals using software and application-based tools.
• Isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks.
• Perform inspections of fiber optic equipment such as connectors, patch panels, optical splitters, and attenuators during troubleshooting.
• Perform construction maintenance duties including splicing aerial/underground coaxial cable and equipment, splicing and activating new coaxial plant, repairing/replacing damaged aerial/underground plant, and inspecting/repairing/replacing power supplies.
• Respond to damage scenarios, initiate fixes, and/or communicate and arrange appropriate fix agents through collaboration with other departments.
• Perform CLI ride-out and track and repair leakage.
• Check in each job in a timely manner to ensure all work details are recorded for customer account entry.
• Complete associated paperwork with each work order.
• Respond to and repair service interruptions during regular business hours, shift work, or when on-call.
• Clean, maintain, and stock vehicle and equipment.
• Properly operate and maintain vehicle, tools, and equipment.
• Report the need for vehicle repair or service.
• Report any accidents, losses, injuries, or property damage to supervisor and customer when appropriate.
• Drive company vehicle in a safe and responsible manner.
• Work and travel in inclement weather.
• Comply with safety procedures and requirements.
• Perform work near power lines and electricity.
• Manipulate connectors, fasteners, wire; use hand tools.
• Apply knowledge and skills of training on the job in order to prepare for promotion to the next level.
• Complete required training in accordance with Company standards.
• Considered essential personnel during larger customer impacting events such as major storms or large scale events that impact.
• Other duties and responsibilities as assigned.

Benefits

• Benefits starting Day 1
• Company known for investing in its people and promoting from within.
• An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED