Manage and support enterprise LAN, WAN, WLAN, and SD-WAN environments. Configure, troubleshoot, and optimize Cisco routers, switches, wireless controllers, and security devices. Monitor network performance and proactively resolve connectivity, latency, and availability issues. Perform incident and problem management, including root cause analysis. Execute network changes, upgrades, and maintenance activities. Support firewall, load balancer, NAC, ISE, and remote access solutions. Work with server, cloud, and security teams to resolve infrastructure issues. Maintain network documentation, topology diagrams, and operational runbooks. Participate in on-call support and major incident troubleshooting, and ensure compliance with organizational standards and security policies.
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Career Level
Senior
Education Level
No Education Listed