Network Field Services Technician (1 of 2)
About The Position
The Network Field Services department is accountable for providing physical layers one and two of OSI model assistance for the University’s IT Eco-system on network-related tasks. This includes onsite field assistance for requests, troubleshooting, logistics, installation, maintenance, and lifecycle management of network equipment, software, single-phase uninterruptible power supplies (UPS), and intermediate distribution frames (IDF) facilities for the university’s enterprise wired and wireless networks. The Field team is available round-the-clock, 24/7/365, to reply to network service disruptions in the university’s internal as well as affiliate buildings, facilities, and remote sites. The Field Technical will facilitate customer training when necessary. The Network Field Services Technician will positively impact UCSF’s operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the university’s academic, medical, and research mission. This team member will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCSF’s vision while modeling UCSF’s culture and values. This role involves the operation of the University's communications network, including telecommunications, as well as planning, designing, developing, installing, and maintaining communications network systems for the University.
Requirements
- Experience in network-related tasks.
- Ability to provide onsite field assistance for requests, troubleshooting, logistics, installation, maintenance, and lifecycle management of network equipment, software, single-phase uninterruptible power supplies (UPS), and intermediate distribution frames (IDF) facilities.
- Availability to respond to network service disruptions 24/7/365.
- Ability to facilitate customer training.
- Understanding of UCSF's IT infrastructure.
- Ability to deliver exceptional information technology services.
- Experience in operating a communications network, including telecommunications.
- Experience in planning, designing, developing, installing, and maintaining communications network systems.
- Experience in managing, maintaining, and developing network infrastructure.
- Experience in providing secure internet and network services.
- Experience in managing IT services and data systems.
- Experience in supporting end-users, managing system updates, repairs, and connectivity issues.
- Experience in troubleshooting network issues, optimizing performance, and implementing protocols.
- Experience in overseeing software and hardware updates.
- Experience in managing data storage, disaster recovery, and network resilience.
- Experience in providing specialized technical support.
Responsibilities
- Providing physical layers one and two of OSI model assistance for the University’s IT Eco-system on network-related tasks.
- Onsite field assistance for requests, troubleshooting, logistics, installation, maintenance, and lifecycle management of network equipment, software, single-phase uninterruptible power supplies (UPS), and intermediate distribution facilities.
- Responding to network service disruptions in the university’s internal as well as affiliate buildings, facilities, and remote sites, 24/7/365.
- Facilitating customer training when necessary.
- Ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective.
- Delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students.
- Operating the University's communications network, including telecommunications.
- Planning, designing, developing, installing, and maintaining communications network systems for the University.
- Managing, maintaining, and developing the UCSF network infrastructure.
- Providing secure internet and network services.
- Managing IT services and maintaining data systems.
- Supporting end-users, managing system updates, repairs, and connectivity issues.
- Troubleshooting network issues, optimizing performance, and implementing protocols.
- Overseeing software and hardware updates.
- Managing data storage, disaster recovery, and network resilience.
- Providing specialized technical support to other employees in the organization, with a focus on those involved in medical and health research.
Benefits
- Total compensation details available at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
