Network Engr Associate

Advocate Health and Hospitals Corporation • Milwaukee, WI

7h • Onsite

About The Position

Maintains the technical performance of network systems supporting the enterprise, which includes hospitals, medical office buildings, physician practices, administrative and financial offices, and all support facilities. Monitors system performance and takes appropriate action to ensure the best performance and utilization of network resources. Participates in localized problem determination and resolution. Seeks guidance from senior staff or escalates appropriately. Supports the networking systems, working with multiple IS departments and vendors to provide stable and reliable network connectivity. Demonstrates basic knowledge of the network infrastructure for which they provide administration. Implement routine risk network changes and design network solutions (switches, routers, and system hardware) with guidance from senior engineers while following established designs and configurations previously developed. Works in both in a team setting and independently, accepting instruction and leadership from fellow team members. Works well under pressure, able to multi-task. Follows defined protocols for working with customers. Resolves help desk tickets and network problems. Tracks and trends issues and drives resolution. Understands and follows change management processes. Physically and logically install components (routers, switches, physical cabling, UPS, etc ) into a single unified network under the direction of more experienced network engineers. Assists in less complex projects to define network infrastructure requirements and recommendations for appropriate solutions. Participates in determining hardware, software, and administrative standards and procedures.

Requirements

• Cisco Certified Support Technician (CCST) or higher within first year of hiring
• Bachelor’s degree (or equivalent knowledge) in Computer Science or related.
• 1 year experience in IT or equivalent knowledge.
• Proficiency in verbal and written communications.
• Ability to effectively handle customer contacts and problem resolution.
• Time Management - Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards.
• Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise.
• Knowledge of network protocols, routing protocols, wireless protocols and broadband.
• Knowledge/skills in client/server, general networking, IPAM/DNS/DHCP, Internet, and hardware - routers, switches, etc.

Nice To Haves

• Bachelors Degree in Computer Science , Business Administration or related field preferred.
• Cisco Certifications preferred

Responsibilities

• Maintains the technical performance of network systems supporting the enterprise.
• Monitors system performance and takes appropriate action to ensure the best performance and utilization of network resources.
• Participates in localized problem determination and resolution.
• Supports the networking systems, working with multiple IS departments and vendors to provide stable and reliable network connectivity.
• Implement routine risk network changes and design network solutions (switches, routers, and system hardware) with guidance from senior engineers.
• Works in both a team setting and independently.
• Works well under pressure, able to multi-task.
• Follows defined protocols for working with customers.
• Resolves help desk tickets and network problems.
• Tracks and trends issues and drives resolution.
• Understands and follows change management processes.
• Physically and logically install components (routers, switches, physical cabling, UPS, etc ) into a single unified network under the direction of more experienced network engineers.
• Assists in less complex projects to define network infrastructure requirements and recommendations for appropriate solutions.
• Participates in determining hardware, software, and administrative standards and procedures.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree