About The Position
The Core Network Services Operations team keeps Apple’s world-class MPLS backbone network running smoothly and efficiently. We are a global community of engineers who operate the diverse technology, protocol, and vendor stack that interconnects all facets of Apple’s network at a scale that is second to none. We’re seeking an enthusiastic and passionate person to join a dynamic and exciting team within Apple’s Global Networking Services. You will be skilled in cross-organizational collaboration, liaising with our internal teams and external service providers to operate and maintain the network infrastructure. In addition, you will be expected to develop and maintain clear documentation and procedures associated with operations and known issues. This position provides the opportunity to operate a cutting-edge, worldwide, multi-vendor network.
Requirements
- A minimum of 3 years of network operations experience in a large scale enterprise or service provider environment
- Experience evaluating and managing outages to business critical infrastructure
- Ability to maintain composure and customer-service focus in stressful and ambiguous situations
- Self-starter, self-motivated, self-directed, self-sufficient
- Working knowledge of TCP/IP, BGP and various IGP protocols
- Proficiency in macOS, Linux, and/or other variations of UNIX operating systems
- Experience working in large scale network environments with ITIL Incident, Problem, and Change Management processes
Nice To Haves
- Bachelor of Science in Computer Science or equivalent experience
- Cisco CCNA, Juniper JNCIA/JNCIP, or equivalent experience
- Flexibility to work early morning or late night shift patterns required
- Hands-on experience with Cisco, Arista, Juniper, and/or Nokia carrier-grade routers and their respective network operating systems is preferred
- Understanding of peering and/or transit networks is a bonus
- Experience with configuration management and automation technologies such as Ansible, Python, Go, etc is advantageous.
Responsibilities
- Provide front line support for Apple’s MPLS backbone network; its extensive DC, Edge, and Internet connectivity; and its underlying metro and long-haul optical transport networks to address a wide variety of business challenges.
- Work on tickets and break fixes.
- Take escalations from and mentoring junior team members.
- Develop network automation playbooks.
- Maintain and upgrade existing networks to current standards.
- Coordinate peering expansions.
- Contribute to technical and procedural documentation.
- Obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
