Network Engineer

Arizona State University • Tempe, AZ

13d • $48,600 - $57,500 • Hybrid

About The Position

We are seeking a customer-focused Network Field Engineer to support the installation, maintenance, integration, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites. This role combines hands-on field work with strong documentation, customer interaction, and collaboration with operations and engineering teams to ensure reliable, secure, and high-performing enterprise network environments.
As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Requirements

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Valid driver’s license with a clean driving record.
• Ability to lift and move network equipment (typically up to 55 lbs or more as required).

Nice To Haves

• 2+ years of experience with Category and fiber cabling, including termination and testing (Fluke/OTDR).
• Working knowledge of Layer 2 networking, TCP/IP, DHCP, DNS, SNMP, and Wi-Fi fundamentals.
• Experience with network vendors and platforms such as Arista (required/preferred), and familiarity with Cisco, Juniper, or Ubiquiti devices.
• Familiarity with wireless, telephony, cloud-based management tools, and network test equipment.
• Experience supporting security infrastructure such as firewalls, VPNs, CCTV, or access control systems.
• Proficiency with Microsoft Office and standard business productivity tools.
• Industry certifications preferred: Arista ACE Certification, CompTIA A+, Network+, Security+; Cisco CCNA; or equivalent vendor certifications.
• Ability to read construction drawings, create or redline low-voltage plans, and coordinate with facilities teams.
• Customer-service oriented with strong interpersonal and communication skills.
• Detail-oriented, accurate, and committed to delivering high-quality service.
• Self-motivated, able to work independently or as part of a team.
• Professional appearance and demeanor.
• Strong problem-solving skills and a commitment to continuous learning and staying current with evolving network and security technologies.
• Proven experience with network cabling, hardware installation, and field-based troubleshooting.
• Experience with service ticket management.
• Provides basic personal tools; advanced test equipment may be supplied by the organization.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Responsibilities

• Install, configure, integrate, repair, upgrade, and maintain network infrastructure including: Copper and fiber cabling, Network switches, routers and firewalls, Wireless access points, UPS systems and environmental or security devices
• Perform on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues, serving as an escalation point when required.
• Provide direct onsite and remote technical support to customers and internal stakeholders, ensuring timely resolution of incidents and service requests.
• Conduct scheduled upgrades, emergency response, and preventative maintenance across campuses or customer sites, including participation in a 24x7 on-call or shift-based rotation as required.
• Coordinate closely with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement network and security solutions.
• Maintain accurate and up-to-date documentation, including network diagrams, cabling records, service tickets, time logs, and configuration details using ticketing and SNOW platforms.
• Ensure compliance with safety, operational, and organizational standards (e.g., OSHA) when working with power, ladders, lifts, confined spaces, or mounted equipment.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Benefits

• World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree