Network Engineer

Harvard University • Cambridge, MA

5d • Hybrid

About The Position

The Network Engineer is responsible for the technical implementation, maintenance, and day-to-day health of Harvard’s Network. This role focuses on ensuring system stability, implementing automation, and resolving technical issues. Success requires a commitment to operational excellence and operational transparency. This role requires the diligent use of enterprise ticketing and project management systems to track all work activities, providing visibility to ensure seamless team collaboration. This position includes participation in a 24/7 on-call rotation.

Requirements

• Minimum of two years’ post-secondary education or relevant work experience
• Knowledge of configuration and maintenance of IT infrastructure systems within an enterprise environment
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor

Responsibilities

• Lead the installation, configuration, and maintenance of Network systems in alignment with HUIT standards.
• Identifies bespoke or undocumented network configurations and ensures they are formally documented, reviewed, and integrated into standard change management and visibility processes.
• Manage system monitoring and telemetry to proactively identify issues.
• Participate in 24/7 on-call rotation; perform root-cause analysis and document long-term fixes in version-controlled SOPs.
• Serve as an escalation point for service risks and user impacting incidents.
• Owns assigned service incident tickets and projects to ensure completeness and meet operational requirements.
• Contributes to defined network strategy and security policies to ensure the network is in compliance.
• Contributes to the development and maintenance of clear service definitions, including scope, ownership, dependencies, support models, and escalation paths.
• Monitor service performance and risk indicators.
• Ensure services remain reliable during periods of vendor-driven, compliance-driven and institutional- required change.
• Contributes to both discretionary (project) and operations (incl. tickets) workloads.
• Contributes to defining and maintaining clear security, compliance, and risk management practices.
• Partner closely with other appropriate teams to implement user protections and infrastructure controls.
• Align all services with identity lifecycle and security strategies.
• Ensure network vulnerabilities (physical infrastructure and security application) are identified and addressed.
• Surface issues as identified.
• Contribute to and lead appropriate service changes.
• Lead user-visible changes.
• Ensure major changes are well-coordinated, clearly communicated to users and schools, and implemented with appropriate support and documentation.
• Reduce friction between central services and distributed IT organizations.
• Contribute to team efficacy.
• Build leadership and resilience in a dependency-heavy service environment.
• Develop and improve business processes to optimize team efficiencies.
• Demonstrates collaborative, positive, empathetic, and growth mindset.
• Partner closely with appropriate teams when needed including, but not limited to: Information Security and Data Privacy (ISDP) teams, Identity & Access Management for identity, provisioning, and access governance, Platform Services for hosting, automation, and operational dependencies, Schools and distributed IT leaders across a federated environment.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed