Network Engineer (Juniper Routers)

Hewlett Packard Enterprise • Herndon, VA

16h • Hybrid

About The Position

Hewlett Packard Enterprise (HPE) is a global edge-to-cloud company dedicated to advancing how people live and work. We empower companies to connect, protect, analyze, and act on their data and applications wherever they reside, from the edge to the cloud. Our culture encourages innovation and embraces diverse backgrounds, offering flexibility for work-life balance. We are a force for good, making bold moves together and providing opportunities for career growth. This role focuses on supporting large-scale networks and requires broad product knowledge in routing, switching, or security (firewalls). The ability to troubleshoot and diagnose complex network issues, along with understanding customer infrastructure, is crucial for success in the Support organization. You will join a team recognized for its technical expertise and effective problem-solving, providing a high level of customer success.

Requirements

• Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent).
• 3+ years of working experience in a network support role, with 2-3 of these years spent supporting large IP networks.
• 3+ years supporting customers on site and via phone.
• Ability to support a complex and high-profile customer base.
• Strong communication skills, including influencing and collaboration.
• Strong problem-solving skills, applicable to large and complex network scenarios.
• Strong customer management and customer service skills.
• Excellent presentation skills.
• IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers.
• Routing Technologies: OSPF, IS-IS, BGP, MPLS, RSVP-TE, L3VPN, L2VPN.

Nice To Haves

• Working knowledge of EVPN, SR-MPLS, SRV6.
• Working experience with Ixia/Spirent traffic generators, TCP replay tools and network protocols analysis tools.
• Working experience with: Linux, FreeBSD, Scripting languages (Shell, Python, Slax, Perl).

Responsibilities

• Handle high priority issues for a select group of top HPE Juniper Networks customers on specific Juniper Networks products (MX, PTX, ACX).
• Build collaborative, trust-based relationships with assigned accounts.
• Take ownership of high priority or sensitive customer issues, ensuring prompt network services restoration and resolution to the customer's satisfaction through a systematic problem-solving approach.
• Collaborate with various technical teams to facilitate knowledge transfer regarding customer networks, issues, teams, and solutions.
• Keep management informed of all sensitive issues.
• Provide input on new products and feature improvements for reliability, availability, and serviceability by working with various technical teams within Juniper Networks.
• Support Service Managers in understanding technical issues and their resolution, and assist in driving high-profile technical escalations.
• Participate in customer conference calls and/or face-to-face meetings to discuss technical issues.
• Develop and maintain skills in core products and technologies, and identify training needs as customer networks evolve.
• Contribute to technical documentation (White Papers, KB, Troubleshooting Guides) for internal and external use.
• Document technical support issues accurately using available tools.

Benefits

• Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development programs catered to helping you reach any career goals.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
• Flexibility to manage our work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior