Mid-Level Network Engineer

Halvik•McLean, IL

About The Position

Halvik Corp is hiring a mid-level Network Engineer to help maintain the network monitoring infrastructure for the Enterprise Management System (EMS) supporting the United States Patent and Trademark Office (USPTO). The role uses a combined Agile and ITSM approach to provide a common operating picture and focused views for correlating events and trends, coordinating responses to emerging threats to network performance and availability, and addressing live service disruptions across USPTO cloud and data center environments. The engineer works under the direction of senior engineers and subject matter experts. The role includes maintaining and configuring network infrastructure, installing and supporting monitoring software and hardware, remotely monitoring network conditions, responding to connectivity incidents, and collaborating with network operations and other support teams. It also involves scripting, dashboard development, training, and keeping current with computer and network technologies.

Requirements

Bachelor's degree in Computer Science, Business, or a related field.
At least 5 years of professional experience in IT network and system administration.
Working knowledge of network and application monitoring tools.
Public Trust security clearance.
ITIL Foundation certification.
AWS Cloud Practitioner certification.

Nice To Haves

Ability to communicate technical information to non-technical personnel.
Knowledge of current technological developments and trends in the area of expertise.
Advanced knowledge of computer and networking software and hardware systems and related technologies.
Ability to install, configure, and maintain personal computers, networks, and related hardware and software.
Ability to analyze computer and network architecture requirements and determine optimum, cost-effective solutions.
Strong interpersonal and communication skills, and ability to work effectively with a wide range of constituencies in a diverse community.
Computer and network systems planning skills.
Knowledge of computer and network systems infrastructure requirements and standards.
Knowledge of computer security systems, applications, procedures, and techniques.
Ability to plan, develop, and coordinate multiple projects.
Ability to develop and present educational programs or workshops.

Responsibilities

Assist senior engineers and subject matter experts with daily network monitoring and management activities.
Follow USPTO configuration management processes and standard operating procedures when maintaining and implementing network infrastructure configuration changes.
Install, configure, and maintain commercial off-the-shelf network monitoring packages, including Riverbed NetIM, OpenText OBM, Netdata, Grafana, and Prometheus.
Install new hardware platforms for Microsoft Windows and UNIX operating systems.
Provide on-call second-tier software support for the Enterprise Management System.
Use EMS tools to remotely monitor network infrastructure and detect conditions affecting connectivity or departures from normal operating levels.
Detect hard failures and degraded response times affecting applications and services.
Respond to and resolve critical local and remote network connectivity incidents across USPTO domestic sites.
Review system messages and logs daily to identify and correct potential problems before they affect customers.
Provide on-site enterprise network monitoring, analysis, and reporting.
Work with Network Operations and EOCC support groups to implement and maintain network and application monitoring software.
Collaborate with other teams to troubleshoot critical USPTO problems, isolate causes, and determine whether issues are network-related.
Participate in USPTO product teams by capturing and working down backlog items and user stories under USPTO policies, Agile practices, and Product Owner direction.
Coordinate with other USPTO offices to identify events for monitoring and modify EMS maps to monitor application events.
Provide technical assistance and coordination for enterprise management of the USPTO Product Master List.
Tune Network Services Branch equipment to meet USPTO EMS monitoring requirements.
Develop ad hoc system maintenance and software integration scripts using UNIX shell and Perl.
Develop actionable dashboards and views for different consumers and establish or deprecate data sources as approved by the government.
Deliver training classes and workshops on computer and network systems.
Maintain knowledge of current and emerging computer and network systems technologies, architectures, and products.